Latter day saints family centres

[gillalexrob]

Hi there,
Can anyone advise me how to use the LDS family history centres please. I didnt find their website very easy to use- maybe that's just me ....
Anyway I ordered & paid for two films on the 7th Jan (two months ago) and my order is still showing as 'requested'. Do you know if this is a usual amount of time to wait for the film to arrive? When I call the Glasgow centre there is never anyone there to take my call, its all a little bit frustrating .
Thanks in advance, Gill.

[Gardener]

That seems very slow to me! I don't think mine took that long (but it was a while ago).
You could try emailiing films[at]familysearch.org
That address is included in their tutorial about how to order film https://familysearch.org/films/Help/

[LizzieW]

The nearest centre to me is Reading (not very close really) and their system is that you have to visit them to place the order, they contact you when it has arrived and you have up to 2 weeks to go to view the films.

Lizzie

[gillalexrob]

Thanks guys,

I took your advise & contacted them...they are looking into it for me. I will let you know how it goes- if I get the info I'm looking for the wait will be worth it!!!

Thanks again!

[Gaie]

Hi Gill

It may depend on whether the film is already in stock in the UK or whether they have had to order a new copy from Salt Lake City.  If it's the latter then it can take a couple of months to arrive.

What's the film number/details?

Gaie

[gillalexrob]

Hi Gaie,

Thanks for your reply, much appreciated. If that's the case then it would make the wait understandable, it is just the lack of information from the site that made me think something had gone wrong. I am still waiting for further information from their Glasgow Family History Centre.....

1592901 & 1598718 are the film numbers- relating to Glasgow's Western Necropolis Cemetery.

Thanks again!

Gill

[Gaie]

Hi Gill

http://www.londonfhc.org/content/other-uk-centres

The second paragraph gives a number which may be helpful.

Gaie

[gillalexrob]

Thank you Gaie,

That is very useful, Ill give it a call on Monday and let you know.

Gill

[gillalexrob]

Thank you all for your help,

I have just received a call from the Glasgow Family History Centre from a very nice chap who advises that the films are indeed there & I can go & see them now....apparently they left me a message when it came in, which is quite likely as the kids have been known to erase messages on the answer machine  , although online my order status is still showing as 'requested' rather than 'available'....anyway they keep them for three months so no harm done.

Thanks again,

Gill