GRONI records to On-line November 2013

[twitter]

On the saved searches, all continue to come up "ERROR" .
Sent a note to GRONI as my 72 hours will be up soon. We'll see if they respond in time
Twitter
P.S. Thanks again Frankie-d

[Rosinish]

DITTO - Error on page 

Not exactly clear where to make your complaint & I'm at 24 hrs since viewing.

Can someone please give instructions on where/how to make complaint re death download as it is asking for more £ or message is error

Annie.

[glensman]

I had the same problem and sent an e-mail to: gro.nisra@dfpni.gov.uk
Here is the reply dated 1st April.

We have been advised that there is a technical issue with the stored search facility.

Our IT providers are working to remedy this as quickly as possible.

I will inform you when this issue has been resolved.

 

[chrispaton]

GRONI forbids the download of images from the site, and has disabled ability to right click and save. However, it might be worth knowing that it is possible to save the images - though whether you do so, against the express mighty wishes of GRONI, is completely up to you!

Using Firefox, you can load the image on the screen of interest, and then in Tools, select Page Info and then Media - the image appears then (with other images from the page, logos etc), and you can simply select and save - in file format box you need to save as All images, not HTML, and you need to add a picture file extension, eg. png to the file name, instead of .htm. No idea if the same can be done on other browsers, got this as a tip from a reader on my British GENES blog.

Also, to do searches for a single year - simply type in the year of interest in the first year box only.

Chris

[scotmum]

Thanks for update, glensman. My email to them on Monday on same issue and to same address has had no response. A second of my saved searches is now also giving an error page, so I was about to email again. Out of interest, I don't suppose they have said if they will refund credits and/or extend the 72hrs viewing limit once fixed?

[glensman]

Scotsmum - no mention of refunds  or extensions.  My previous post gives the full text of the reply.  However I am sure that they will make an appropriate arrangement.

[scotmum]

Thanks. Yes, hopefully they will.

[Kiltaglassan]

Hi,

Received a reply this morning about my stored searches issue.

"Dear ****
 
We have been advised by our IT service providers that there is a problem with the stored search facility.
They expect to restore it by this Friday, 4 April.
You will certainly be entitled to view your images for a 72 hour period once this has been rectified.
 
Regards
 
GRO
Belfast"   

[twitter]

Hi Folks
I have had no respond to my email and all saved searches still indicate "ERROR".
Will again email them as my 72 hours will be up shortly.
I'll try your email address glensman and see if I can get a response.
Twitter