LizzieW love, I am fully aware that the service is FREE, I have used it often, so I am not missing any point.
as I am not happy with what they offer I will just wait to see what else materialises in the future. Due to disabilities it is not easy for me to travel to other areas now, which is the same for many people, so there is no point in referring me to Cirencester or faringdon.
at the end of the day this service is totally free which is a great help to many, my initial post was merely to ask if the library would reconsider the subscription, to which they have answered.