Rootschat mobile site!?!

[sallyyorks]

Thanks mods . Anychance of finding out whats wrong ? . Its very hard to use this way  . No menu . No latest posts  showing  (welcome page ,if you can find it ) and some latest posts missing  . It takes about 20 minutes to find a specific thread or your own profile . Keeps freezing/crashing and logging in and out . . If you try to go back to 'classic'/'desktop' old veiw  it just goes back to the main forum page and the whole process starts again when you click on a link. . . . . . . . . . . . . . . . . .  . . . . . . . .  apart from that its alright

[perth tiger]

good to see its not just me thats having the problem. it was fine till yesterday. now its unusable 

[TheWhuttle]

Hi,

I rely on my mobile PA (Samsung - no, not a Galaxy!) to view Rootschat when out and about, and late at night.

I just used the "normal" www.rootschat.com web addresses.
All worked smoothly and responsively, with presentation identical to what was presented on my computer.  Also, no need to pedantically "Log In". Magic.

----
However, something seems to have changed in the last few days.  The sites URL's start off loading, but are then being forced in to a redirection - loading an "m.rootschat...." shape.

These take ages to load, then present horrible brown coloured screens.
Frequently, the phone complains that the memory has been exceeded.

There is an option to select "Classic View", but this only lasts for the current page, then reverts to the "mobile" URL redirection once more when I try to move on once more.

----
This effectively renders the site unusable from my mobile.

The problem is peculiar to the rootschat web site.
Other sites remain beautifully clear, responsive and useable.

Please can you unwind the recent change that you may have made?
Else advise how to best achieve an easy life once more?!

Capt. Jock


Moderator Comment:  Topics merged

[perth tiger]

any chance of a mod moving this to technical help
it would be good to see if anyone has any ideas on how to fix it

[perth tiger]

http ://www .rootschat .com/forum/index.php?topic=600505.new#new  (Topics now merged)
have a look capt

[TheWhuttle]

Thanks for that PR,

Definitely confirms it as a serious (deliterious) change that has been made to the site's top level web pages.
[Such obviously having been made without proper impact assessment (IA) & user acceptance testing (UAT). Grr!]

Interesting to see that the topic to which you pointed is hidden away under "The Lighter Side" ...

Perhaps  Rootschat users need to become more expectant!
[In the IT service delivery business this issue, consistently affecting a substantial section of the user base, especially in such an across-board and immediately unexpected way, would be considered a "serious/major" problem.]

Capt. Jock

[jc26red]

I tried using the site with my ipad last night after reading this thread and all appears normal?

My iphone however has the issue!

see first pic with the drop down menu? I can't select my profile. If I select "back to home" at the bottom of the drop down menu I go to the welcome page, but the layout is weird. I first have a list of options (see second pic) and the list of latest posts do not have any separation.  Its only when you go into a thread do you see a small separation bar.

This is using safari same as my ipad... both have the latest apple software versions.

Hope that helps if Bob wants to pass on to the background techie person.  If you need any more screenshots let me know.
Jenny

ps
menu list:
Login
Register for free
Activation email?
Help
Library
Search
login
Register
Back to home

welcome screen options:
Login
Register for free
Activation email?
forum
help
More Options gives the same options as the above menu list

[jc26red]

Tried accessing through Opera browser and its the same 

another ps to help whoever to resolve the issue

if you go to rootschat forum index page
this is the address I see on the iphone which is totally different to the normal one I see on my pc or ipad

http://m.r​ootschat.c​om/site/ro​otschat_1/​default?ur​l=http%3A%​2F%2Fwww.r​ootschat.c​om%2Fforum​%2Findex.p​hp%3FPHPSE​SSID%3D5bg​deojesiv0l​vjdjh00119​qv0%26acti​on%3Dlogin​2#2120

[jc26red]

Well at least I know it is not just me the 1st few times I came on I logged in and it still kept telling me I needed to log in until I went right to the bottom and saw classic or mobile mine was on mobile which I am using but I changed it to classic and it was fine some of us are not so lucky to have a laptop of 2 that their kids have not broken so hence I am using my mobile phone

seems janeann1966 has found the answer right at the bottom of the page (lots of scrolling!)