Update re Victoria marriage cert order: Still no cert view, and no response (even the usual canned acknowledgement) to my e-mail sent via their contact page. A FB friend in Victoria called them, and after 20 minutes on hold reached someone at a service center who didn't know anything about anything. She left all of the details, but has had no response, so today also sent a message. At least she got the canned acknowledgement. And that's where it sits. They've been given my e-mail address 3 different ways (4 if you count the order form) and still haven't had the courtesy to send me an e-mail and perhaps suggest that they will deal with the problem.
Update to update: My friend's last effort did the trick. I just got an apology & a link to the cert. Very minimal info --- just names & birthplaces --- but with his birthplace being Birmingham I feel sure that it is he.