Okay I think I have got to the bottom of this now. As downside mentioned earlier on, that outlook express was replaced by windows live mail, I think I was using outlook express like you are Carol. I do prefer to use outlook express even though it is out of date but for some reason when I was changed to cable the log in was different I could not get back outlook express (using virgin media was virgin.net). Thanks also for displaying the examples that helped a lot.
thank you
joyce