Cannot access the IGI website

[Your Tree Searcher]

My grateful thanks again to gnu, also to Shane.

I am on windows 7, AVG antivirus, have cleared cache and still cannot connect.

I have tried Google Chrome, Firefox and Windows. Nothing works.

I keyed into google search box either ebay or igi. The relevant sites come up as usual.  So far OK. Click on Ebay, nothing. The green bar goes across the bottom of the screen and nothing happens. Just leaves me on the the Google page.

The IGI is the same. It does not try to connect, so do not get as far as site maintenance notice. Like Ebay the green bar goes across quickly at the bottom but does not take me to the site.

It  must be something on my computer. I am not technical enough to know what

Thank you very much


YTS

[shanew147]

Strange that it only happens to just these two websites... especially since it effects different browsers - wonder if it's something to do with a Firewall incorrectly blocking something ?

Were there any Windows or Security System (McAfee, Norton, AVG etc) updates around the time this started to happen ?


Shane

[LizzieL]

I had intermittent problems yesterday afternoon. Some searches fine, but occasionally got a message to try again later. I put it down to increased traffic on a cold Sunday afternoon.

[Your Tree Searcher]

I do not recall any updates Shane on Saturday.

Hi Lizzie, wish I could get as far as the try again message. Cannot go past the google page with the link on.

Not that I think it will make things better, but will go and update AVG in a moment.

Thanks once again

YTS

[charlotteuk]

Hi

I don't know if this is connected to the problem but I have been trying to search the IGI by batch number and for the last 2 days it comes up with a message  -
" We are unable to display search results due to technical difficulties. Please try searching:again in a few minutes"

The old site and the new version seem to work fine but I was trying to save trawling through pages of results and it no longer works for me.

Charlotte

[Your Tree Searcher]

Hi Charlotte, thanks for the message. I cannot get that far I'm afraid. Just click on web address in Google and nothing.

A bit fed up now.

YTS

[Gadget]

A thought -

Bring up Window Task manager  (In Win 7 - Ctrl Alt Del and select Task Manager from the list that appears ) and check what processes are using up CPU when you try to connect to those sites.  I'm wondering if it's AVG  

Make a list and Google them to see what they are.

gnu

[shanew147]

a handy website for checking if a website is down or not :
  http://www.downforeveryoneorjustme.com/


Shane

[charlotteuk]

Hi YTS

This might be a silly suggestion but are you trying to access the IGI from a Bookmark?  I have had a problem before with  bookmarked sites, some work and others will just hang unless you click refresh or go to the home page.

Charlotte