Cannot access the IGI website

[Your Tree Searcher]

I have been trying for two days to access the IGI. All other websites OK.

Have tried Firefox and Explorer. No luck with either

Is the site down?

Any help that anyone can offer would be appreciated.

Thanks

Your Tree Searcher.

[Gadget]

Hi

Both versions of the site are fine for me

Here are the links in case something's corrupted your links:

old
http://www.familysearch.org/eng/search/frameset_search.asp?PAGE=igi/search_IGI.asp&clear_form=true

new
https://www.familysearch.org/


gnu

[Your Tree Searcher]

thanks gnu, at least I know it's not their end. Also thanks for the links. I have clicked on both and the little circle just goes round and round and will not connect. Just tried Ebay that is the same. Very strange, as I have used both many times. All other websites loading ok except these two.

Thanks again for checking

Y T S

[Your Tree Searcher]

I am back again as I still cannot gain access to the IGI or Ebay. No problem with any other site I have accessed.

I tried clicking on the links kindly supplied bygnu.  I have tried difference browers. Still no luck. Must be my computer. As not a technical person has anyone got any suggestions please?

Thank you very much.
YTS

[Gadget]

Hi YTS

What operating sytem are you using - XP, Vista or Win7 -  and antivirus are you using?

Also, it could be that you need to clear the cache.

gnu

[shanew147]

If I access the search on the IGI website I get a 'Site Maintenance In Progress' message - so I think at least part of the issue may be at that end.


Shane

[Gadget]

Both sites are still working fine for me. So I don't think it's the site unless it's a location problem. YTS doesn't show where she is so* can't tell if that might be an issue. Unusual though for familysearch 


*looks like Staffordshire so I don't think that's the problem

[shanew147]

The FamilySearch website has various mirrors - not everyone communicates with the same server. The main IGI page loads ok for me - I only get the message when I try a search


Shane

[Gadget]

That's what I was wondering - if it was the way the connections (packets - ? ) were being sent and received.  I can get all the searches back, no problem.

Also, note that YTS also had problems with ebay (Reply #2) and she can't even get the search page up,  so not sure that it is that.