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Author Topic: 0x80070002 support  (Read 1297 times)

Offline Redroger

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0x80070002 support
« on: Tuesday 23 August 11 12:21 BST (UK) »
I have received an email from "Tech support via smtp-03aweber.com saying they have not been receiving my emails because of problems with their servers, and have a backlog. Refers me to a free phone number in the USA, which they say is not part of microsoft. They also refer me to an address in Willaston Cheshire UK.
I had an issue with W7 some months ago, which was resolved, but somehow this email doesn't seem quite right. Is it a known scam?
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Offline aghadowey

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Re: 0x80070002 support
« Reply #1 on: Tuesday 23 August 11 12:25 BST (UK) »
Away sorting out DNA matches... I may be gone for some time many years!

Offline Redroger

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Re: 0x80070002 support
« Reply #2 on: Tuesday 23 August 11 12:31 BST (UK) »
A possible scam then? If so, I wonder how they picked up the original request to Microsoft, do MS sell on requests for help, or are they just fishing?
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Offline LizzieW

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Re: 0x80070002 support
« Reply #3 on: Tuesday 23 August 11 13:14 BST (UK) »
Roger - I think they are just fishing, although maybe not a true scam.  I guess you haven't been sending any e-mails to Tech support and if it is true and they have a backlog why would you have to download/buy anything it wouldn't be your problem.

Lizzie

Offline Deb D

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Re: 0x80070002 support
« Reply #4 on: Tuesday 23 August 11 13:31 BST (UK) »
Don't know about Microsoft, but I have a suspicion that the overseas-based call centres of some tel-co/internet suppliers might be selling info.  I had an issue with my service, so I rang tech support ... over a day or so we managed to sort it out (would have been much quicker and easier had I been able to understand the "techie", though!).

Within three days, I got one of those phone calls, supposedly from Microsoft!

Seems reasonable enough to assume, doesn't it?
I live in Sydney, Australia, and I'm researching: Powell, Tatham, Dunbar, Dixon, Mackwood, Kinnear, Mitchell, Morgan, Delves, & Anderson

Offline Redroger

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Re: 0x80070002 support
« Reply #5 on: Tuesday 23 August 11 13:36 BST (UK) »
Thanks for replies, It seemed to me to be a scam, and I thought it prudent to publicise the issue in order to minimise the number of victims.
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline andycand

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Re: 0x80070002 support
« Reply #6 on: Tuesday 23 August 11 13:37 BST (UK) »
Hi Redroger

Microsoft do use external contractors to solve some issues, I dealt with one some years ago regarding an issue with Outlook Express and IE6 or 7 (not sure which). I found the contractor (who happened to be 50 miles away from me in Australia) via google. I googled my problem and found a message where the contractor was trying to replicate the problem on behalf of Microsoft so sent some examples.

If they appear reputable it might be worth contacing them to see what it is about.

Andy

Offline Redroger

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Re: 0x80070002 support
« Reply #7 on: Tuesday 23 August 11 13:40 BST (UK) »
Thanks Andy, A new dimension I shall have to think about.
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Offline Ancientshadows

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Re: 0x80070002 support
« Reply #8 on: Tuesday 23 August 11 21:35 BST (UK) »

If you think it is a scam then it probably is!
"By failing to prepare you are preparing to fail" Don Thompson, Gold, 1960 Olympic 50K
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