Poor broadband and phone connection

[HarryW]

Download speed 3.36 mbps   upload 0.45 mbps

You must be a fair way from the local telephone exchange (I get 2.8mbps and I am about 2.8 miles from the exchange).   

That said, those figures will give you a reasonable level of service for most web based usage.   Not good for online gaming though !

Harry

[[Ray]]

Hi Elin

You may be getting that speed but what speed are you paying for?

Try taking the speedtest a few times over the next few days and ensure that speedtest keeps a log (It is an option). You'll then have something to wave at Virgin.

73ms sounds like an abnormal ("long") ping to me.
"Normality" for "home" contracts is upload around "1/10" speed of down.

R

[Calverley Lad]

Elin hails from Leeds, given that she is checking her connection to Manchester I would think a ping in the order of 20-25ms would be the norm.
Mind you 4meg down and nearly 1/2 meg up is reasonable.
(Can you repeat the test before retiring for the night and again in the morning)
Just checked mine - looking at 15ms for a cable connection which is quicker?
What is it like when you have updates from Microsoft.
 Brian

[elin]

Thanks all.

Brian, I will repeat the test tonight and in the morning as you suggest.

I'm a bit confused because when I check my connection status it tells me that it is 54.0 mbps. That doesn't seem to me to relate to the figures from the speed test.  It also tells me that my connection is excellent or very good even when I can't get a connection.

When I have updates from Microsoft, I go off and make a cup of coffee and
find something to do to occupy myself.  Sometimes I have to start again because
my connection comes and goes.

Elin

[Calverley Lad]

The 54.0mbps is the speed at which the data is transmitted - Usually indicated on local area connection.
(Nothing to do with download speed)
Next time you download something, watch the rate at which the data comes to your computer.
Usually there is a small box opening that tells you at what rate you are downloading and how much more of the total download is still to do.
 Brian

[elin]

Ah thank you Brian!!  I totally misunderstood that   

Elin

[[Ray]]

"Mind you 4meg down and nearly 1/2 meg up is reasonable."


... not for a 10mb (or greater) isp connection be it cable or copper based.

(54 is the target/design/spec speed of your kit(w/l) not your isp connection)


You are paying £/$"x" pm for what "speed" 2mbps? 4mbps 10mbps 30/40/50mbps 100mbps?

[Calverley Lad]

The quote '4meg down and nearly 1/2meg up' is in the context of not slow.
It really depends on what 'up to speed' Erin has been quoted for.
(I am on 10meg down 1meg up- 9.8meg down 1.1meg up actual)
As you say if she is on anything in excess of up to say 6meg, the connection is slow depending on contention ratio.
 Brian

[elin]

Hi Brian,

My speedtest reading last night was

Down load 0.79mb/s and Upload 0.70 mb/s

This morning it was

Download 1.91mb/s and 0.72mb/s

I will have another go at trying to find out what I am paying for.

Elin