wireless printer driving me mad!

[KN]

Dear Rootschatters

I wonder if anyone out there can shed any light on my printer problem please? I have an HP all-in-one F4280 printer, with its own wireless router that is currently showing all the right lights for being fully functional.

The printer icon on the toolbar of my laptop has a red cross on it, the printer router is described as "offline" by the printer manager.

So, I've got a printer router that says its ready to work, but a laptop that can't find the wireless signal.

Possibly significant is the fact that I have in the last few days migrated from Orange Broadband to BT Broadband, using a new broadband router.  Could the signal from the broadband router be somehow interrupting the printer wireless router signal?

any thoughts would be most appreciated!

KN

[silvery]

Try clicking 'printer' on the print manager, and unclicking 'work offline'. 

Go to control panel, printers and click on your printer - then click on 'printer'. 

[silvery]

Your hp help will suggest re-loading the printer via its original disc, and you may have to do this. 

[KN]

Thank you very much Silvery!

Looks like you have hit the nail on the head - see http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01893360&tmp_task=solveCategory&lc=en&dlc=en&cc=uk&lang=en&product=3390949

Haven't tried it yet, as it looks like it might take a while.  An activity for this evening I think!

thanks

KN

[KN]

wireless printer problem update - have now uninstalled and reinstalled all printer drivers, turned spooler on and off and done everything as suggested by HP troubleshooting advice.

Still cannot print - as before, lights on printer wireless router suggest that all is well with printer - printer icon on laptop has a red cross on it.

Don't know why!!! ARGHHHHHHHHHHHHHHHHHHHHHHHHH

any creative suggestions out there please?

KN

[wildcamper]

hi, did you turn off the router when you re-installed the printer, if not try that, this will reset the ip address and may allow them all to communicate properly,

regards
mike

[kiwihalfpint]

hi, did you turn off the router when you re-installed the printer, if not try that, this will reset the ip address and may allow them all to communicate properly,

regards
mike

My wireless lights were all lit up ..... Internet was telling me I was connected but could not get on, and when I went to Run and typed in "cmd" found that the IP address was missing.   As Mike suggests have a look.   One thing I learnt with wireless is never switch off at the wall and only take the plug out of the adaptor box,

Cheers
KHP

[KN]

Thank you very much for your suggestions Mike & KHP - will have another go later today.

fingers crossed!

KN

[kiwihalfpint]

Forgot to mention that after typing in "cmd" a black box comes up then you have to enter "ipconfig" next to the user name.  I am only going by my experience since I went wireless.


Good luck.


Cheers
KHP