Hi Shanted,
Welcome to RootsChat, especially in these circumstances !

I'm wondering whether "Rubyredslippers" will receive an email notification to your reply - she had a problem and didn't see our replies earlier.
My advice would be to make a couple of further replies on this thread. You need two, or possibly three posts - this will then enable you to send her a private message by clicking on the green scroll under her name.
Any problems and I will happily send her a message on your behalf !

Kind regards,
Pels.