Several years ago, I had my brother order a will for me from Yorkshire. They cashed his check but he never received the will. When he called to enquire, he was told that the information had been sent, that they didn’t know why he hadn’t received it, and they refused to tell him whether a will had been found or not. He was annoyed and so was I.
Last year, I made another attempt to get the same will. A friend ordered it for me and it was delivered to her in about three weeks.