Windows Update

[Gatacre]

I have been unable to install the update KB923789. This is for the security issues that have been identified in Macromedia flash player that could compromise a windows based system.

I would be grateful for any help on this issue having just read in a computer magazine that windows could be infected by a rootkit called Alureon which will prevent the installation of some of Microsoft's latest updates.

The update mentioned above was in April and Microsoft tried 9 times to install. There have been no other updates since April.

Thank you
Gatacre

[mshrmh]

Gatacre - I'm not a techie, so can't help as such. I suspect those who are will ask which version of Windows you're using.
There have been updates for XP & Win7 today - have you had any of these, or are they apparently "blocked" also

[Gatacre]

Thank you for your reply.  I am using Windows SP3.  Will check to see if I have the latest updates to see if Microsoft has blocked these

[Gatacre]

I have had today's updates instaalled so it is odd that I did not have the other one KB 923789. . Recentley I had my hard drive? wiped clean and Windows reinstalled and also the disc for the AOL broadband which meant reinstalling all of the updates .  The one in question did not install.  However, I have now changed my broadband provider to BT but I do not think that could be a problem.  What has worried me is another issue and that is when the repair man reinstalled AOL using the disc AOL did not appear in the Add and Remove programme so that I could not uninstall that when changing to BT a few days ago.

[downside]

This is a really old update and you probably got that message because you reinstalled Windows.  The solution is to remove Flash Player (FP) using the FP removal tool and then get the latest version of FP.

1) Download removal tool from here:

http://kb2.adobe.com/cps/141/tn_14157.html

2) Run Removal Tool.
3) Reboot computer.
4) Go to the Adobe website and get the latest version of FP.

[oldhippy]

AOL can be very difficult to remove. If you aren’t able to remove it completely this means going into the registry. You need to find someone who can help. Some time ago a student of mine wanted to discontinue using AOL and his didn’t show in add/remove. To make sure it was cleared from his pc I cleaned the registry up for him, it took me around an hour to make sure nothing was left behind. Most programs take a matter of a few minutes so it goes to show how troublesome AOL can be.

Just like to add he was using Windows XP Home Edition.

[Gatacre]

Thank you so much Downside and Old Hippy for your replies.  I thought that I may have done something completely wrong after the computer had been attended to by the repair man and then changing to BT very quickly.
When I reinstalled Adobe it was Adobe 10  which previously I did not have .

It is a relief to know that the blocked windows upgrade is not new and that I will be able  to correct that.

I did ask the repair man why AOL had not appeared in Add/Remove and he stated that it was not of importance  but that AOL would remain in the registry in any case.  I will have to seek help from my neighbour about .

Once again, thank you, both for your help which gives peace of mind.

Gatacre

[jim1]

For uninstalling stubborn programmes I use this;
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Install the free version.

jim

[Gatacre]

Thank you, Jim, I will try that