Legacy deluxe Version 7.4.038

[Redroger]

Thanks for that Arran, I had seen that, but am quite certain that I did not instal Legacy until around 2005, at or around version 4. Strangely however, I find that there 2 Legacy2 files 2.dbm and 2.usr in my folder. Though it now seems OK with .39 I think I will talk to Legacy about this.

[falcybe]

If you make copies of your Legacy "data", "backup", pictures and videos folders then you could delete everything in the general Legacy folder and start again.

[tibeaudo]

My woes as well.  Had a perfectly functioning deluxe version 7 of Legacy and updated because advice was that 7.4 would fix "some problems"(ones I wasn't aware of).........now have all of the problems listed on this board.
1. The language file Legacy7.lng is the wrong version.

Expected Version:  28 Apr 2010  07:45:41
Your Version:  25 Mar 2010  15:32:14

To fix this problem you should re-install Legacy.  Go to our web site and click on any of the download links to get the latest version:
www.LegacyFamilyTree.com

2. Can't install it again because my computer says I have the latest 7.4 version.

3. Error message says "not installed properly".  So I say yes then..........See #2.

4. If I bypass error message, I get this one:  "Error searching for Relationship record.
Error 3800: 'IRIDBloodKindLen' is not an index in this table.
Would you like to TRY IT AGAIN?"

5.  I now have a non functioning Standard version of 7.4.  Not impressed.

[falcybe]

2. Can't install it again because my computer says I have the latest 7.4 version.

So back-up your data etc, uninstall Legacy completely, re-boot and then start again

[Redroger]

Though my 7.4.039 was OK last time I was on my old laptop. When I transfer my files to the new machine I am on nopw, this is how I intend to tackle the problem, by a full complete reinstall.

[tibeaudo]

Fortunately have an auxiliary hard drive with data & media files backed up with version 7 as they represent a decade of work PLUS a 2nd backup to dvd.......just a bit retentive.  Don't  think a back up after the fact would be a good thing as data as well as program probably corrupted on main hard drive.  Sent my problem to Legacy's tech dept. 2 days ago.  Still waiting for reply so assume there are many of us out there.  Don't know if I want to do a square 1 install to latest version.  My board question is to those of you who had successful download of upgrade,.....do you think new advancements worth it or should I just be happy to reload proven version 7? Never would I trust my living individuals to a genealogy program where at home "stand alone" files could be accessed electronically in a reciprocal manner as I suspect the next generation update will be "all about". Ability to flag files "private" or no.

[tibeaudo]

In the download area menu, choose download update. Instead of download Legacy. That will allow you to download Legacy without having to pay again. Save the downloaded file to your computer and then run the program to reinstall Legacy. Your deluxe features will be retained.


Sincerely,
Brian
Technical Support
Legacy Family Tree

Get the inside tips from the Legacy experts. Watch our Legacy training videos at www.LegacyFamilyTree.com/videos.asp.

[LizzieW]

tibeaudo

I downloaded the update 7.4.0.38 without any problem, but I don't think I  will have much use for the advancements, at least not until we can access Familysearch properly. 

The first update I downloaded, which I think was 7.4.0.37 had a problem in that the font sizes wouldn't stay fixed, I thought it was my laptop and tried everything I could to get the font sizes as I like them.  A few days later, I got details of another update, putting right the glitches in the original update, which included the problem with the fonts    I downloaded the update of the update and everything was fine, apart from the index which I have customised and which reverted to default, I had to re-customise but this happened with the last update, so I knew how to do it quite quickly.  I know there is now another update, but I've not bothered with that.  I have 7.4.0.38.

Lizzie

[Redroger]

I seem to have resolved my problems on this computer, Legacy7.4.039 is working OK. However I have just requested assistance from Legacy to download the Deluxe version of 7.4.039 onto my new Windows 7 laptop, making a clean installation. I followed instructions, but my customer number won't work to make it the deluxe edition as I bought the deluxe as version 6 and have since upgraded.Will keep readers posted.