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Author Topic: Legacy deluxe Version 7.4.038  (Read 9788 times)

Offline Redroger

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Legacy deluxe Version 7.4.038
« on: Monday 03 May 10 21:01 BST (UK) »
When I tried to access a tree tonight I found I was quite unable to do so. After going onto their website there is a new version 7.4.039 which I am now downloading. I do not think I'm the only sufferer as I am getting a download speed of approx 4KB per second, this on my 10MbPS broadband. A speed test has shown my system is functioning normally so I think the site is extremely busy, probably with other sufferers like me. Anyone else had the same problem. It shows as Runtime error, like the onlder versions but now can't access the program at all.
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline LizzieW

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Re: Legacy deluxe Version 7.4.038
« Reply #1 on: Monday 03 May 10 21:03 BST (UK) »
Roger - I haven't had any problems with 7.4.0.38 so I wouldn't think it is Legacy itself that is the problem.  I decided against downloading 7.4.0.39 because I really couldn't be bothered to customise everything again.

Lizzie

ps.  No, no problem.  I had Legacy open, so I thought I'd close it and re-open to see what happened.  It just opened as normal.

Offline Redroger

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Re: Legacy deluxe Version 7.4.038
« Reply #2 on: Monday 03 May 10 21:21 BST (UK) »
Thanks Lizzie, My download says it has just completed, so will now open it and see what if any difference it makes. Keep you posted.
Roger
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline Redroger

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Re: Legacy deluxe Version 7.4.038
« Reply #3 on: Monday 03 May 10 21:25 BST (UK) »
The download was truncated should have been 49.8mb was 17.? would not load.
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline Redroger

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Re: Legacy deluxe Version 7.4.038
« Reply #4 on: Monday 03 May 10 21:28 BST (UK) »
Just opened it OK, but noticed that for some weird reason it has opened in the standard edition, and in an earlier version of L7. Very strange.
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline LizzieW

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Re: Legacy deluxe Version 7.4.038
« Reply #5 on: Monday 03 May 10 21:29 BST (UK) »
Perhaps you should re-boot your PC and see what happens.  Can't think what has gone wrong.

Lizzie

ps.  Hope you had a back up of your latest tree.

Offline Redroger

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Re: Legacy deluxe Version 7.4.038
« Reply #6 on: Monday 03 May 10 22:11 BST (UK) »
Yes Lizzie, I have a current backup. I intend to do a reboot later when I have caught up with the postings to see what happens.
Roger
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline Redroger

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Re: Legacy deluxe Version 7.4.038
« Reply #7 on: Tuesday 04 May 10 10:16 BST (UK) »
Update: Last night I went onto the Legacy website and tried to download the current version. To confirm it was not this (elderly) laptop I also attempted a download on my netbook. I got similar results with both machines, a download speed of a few KBs. When I had finished on Rootschat, I rebooted my machine to see whether that made any improvement. No, I could still open the program but only in the standard edition, together with a note that I was using the wrong language version. Later I sucessfully downloaded the version 7.4.039 update, which has been installed and so far has given no problems. I wonder if I should tell Legacy about these problems? Advice needed please.
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline Arranroots

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Re: Legacy deluxe Version 7.4.038
« Reply #8 on: Tuesday 04 May 10 10:28 BST (UK) »
I wonder if you shouldn't be talking to Legacy direct ???

http://www.legacyfamilytree.com/Help.asp

I also wondered whether this advice might be relevant:

Quote
Note: This update will result in serious problems if installed over Legacy 2.0 and overwrite Legacy 3, 4, 5 and 6 Deluxe with Legacy 7.4 Standard Edition. (The Deluxe features will no longer be available.) If you are using the Deluxe Edition of an earlier version, you will need to buy the Legacy 7.4 Deluxe upgrade if you wish to continue using your deluxe features. Special upgrade prices for Legacy 6.0 Deluxe users are available by visiting: http://www.legacyfamilytree.com/DeluxeUpgrade.asp


There are various help pages - in fact heaps of them - on the link above.  Does any of them assist at all?

Clicking a link also brings up support email addresses and an American phone number.

Kind regards, Arranroots  ;)
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SOM: BIRD, BURT aka BROWN - HEF: BAUGH, LATHAM, CARTER, PRITCHARD - GLS: WEBB, WORKMAN, LATHAM, MALPUS - WIL: WEBB, SALTER - RAD: PRITCHARD, WILLIAMS - GLA: RYAN, KEARNEY, JONES, HARRY - MON: WEBB, MORGAN, WILLIAMS, JONES, BIRD - SCOTLAND: HASTINGS, CAMERON, KELSO, BUCHANAN, BETHUNE/ BEATON - IRELAND: RYAN (WATERFORD), KEARNEY (DUBLIN), BOYLE(DUNDALK)
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