"The point was to make information available not to make information free."
Sadly the information still doesn't appear to becoming easily available!
"It seems you are not happy when the certificates are sent if the details do not all tally and you are not happy if the certificates are withheld because the details do not tally."
When asking for a death of the wife of "Mr. X" and the certificate sent is a spinster - that is sloppy handling!
Equally when asking for the death of the wife "of Mr. Y" and the certificate is of the wife of "Mr. Z" - again very sloppy!
When asking for two births with a specific ref and naming same father and mother with same maiden surname - I would have expected a call or email asking despite the details (ie middle name / day and month of birth) not matching, did I still want the full copy. (The surname isn't a common one like Smith or Jones!)
I have complained and sent two emails already and as yet, I still have had no reply.
I have had the most support and help from the Wrexham Reg Office (when requesting JONES certificates) and only had to wait about 15mins when visiting St Helens Reg Office after requesting a certificate.
I understand staff must be very busy with real life events happening daily but I do feel, in some circumstances, we (the family historians) are considered a nuisance.
I was not aware of visits arranged to the GRO in Southport and would relish the opportunity to find out what happens behind the scenes of the GRO or any local Reg Office for that matter. When I have enquired in the past, I have been informed that that is just not possible.
I am not moaning for the sake of moaning, I am sharing my experience with other people on the forum, I thought that was what a forum was all about.
Hence the smilies!
