How long are GRO certs taking?

[msr]

Post just been.     Another day, another disappointment

[patrish]

Nothing in todays post 

Finally managed to get through on the phone 

Cert ordered on the 1st April, est dispatch 8th,  was despatched yesterday the 19th 

Only another 4 or 5 days to wait now  

[Annie65115]

My certs ordered on the 1 April haven't turned up yet 

[Luzzu]

My outstanding certificate was ordered 27 March with a despatch date of 6 April and still nothing.  Interesting to note the payment was taken from my account on 1 April.  Even with a 10 day delay in processing, it is clear there is no delay on securing their payment.

It is possible it has now been despatched - unable to tell because they have not yet responded to my email as I am only into day 6 of their 12 day estimated response time.

 

Luzzu

[leona6]

I have found that they are taking on average about a week longer than they used to, however fill in the complain form, they usually do get back to you eventually, but be aware they are not infallable, they sent me two certificates identical, only they were supposedly on different pages, they phoned to say it was my mistake, but on relooking they realised it was their mistake, they did rectify it, but if I had not argued the point I would have been led to believe that I was in the wrong. Also have you noticed the price increase? I thought at over 30 per cent extra it was a bit much.Oh and now instead of 10 days to reply to your complaint, they now take 12 days

[Sloe Gin]

Come on, people, it was obvious they were going to be snowed under with orders trying to beat the price increase.  Add in the Easter holiday and the unexpected loss of air mail services, and long delays were inevitable - everyone is in the same boat.  The more people pester them with phone calls and emails, tying up staff time, the longer it will take to get back to normal service.  Please only contact them if there has been a mistake with your order.  You know it makes sense 

[clarkerwin]

They may not have been able to anticipate volcanic eruptions but they should have anticipated that a substantial increase in fees would prompt the response it has and as a government department, should have made preparations.

I work in local government and we anticipate a considerable increase in work at this time of year just in case fees are going to increase and TRY to adjust accordingly.

Management should have seen it coming but frontline staff, as usual will bear the brunt, so my sympathies are with them for having to deal with this but not with the hierarchy.

[Sloe Gin]

Couldn't agree more.  The announcement of the price increase should have been made much more than a month before the implementation, and scheduling it at Easter was poor timing.

[teaurn]

Management should have seen it coming but frontline staff, as usual will bear the brunt, so my sympathies are with them for having to deal with this but not with the hierarchy.

But then most of the senior management sit in their little offices and attend meetings with other managers  and think up these ideas without a thought about what the frontline staff have to deal with.   

Not sure it would have made much difference if I had had more notice would probably still left it to the last minute