How long are GRO certs taking?

[patrish]

Another day..... another post..... still no certificate 

I know they are very busy, now 10 days  over the despatch date.

Tried to call the this morning on 0845 603 7788 to enquire, answer phone  " due to a high volume of calls, your call is being disconnected "   

Anyone know of another number for them please 

[angelfish58]

I ordered 3 on the 31st March, estimated despatch the 8th April, no sign yet 

*watches tumbleweed blow down road*

[richarde1979]

I think generally, from my last order, and other posts here, the certs seem to be arriving 11-12 days after the estimated despatch date given. I'm therefore expecting my 9th April ones on Tuesday or Wednesday, so hopefully angel fish and patrish yours should come in next day or so also.

[Geoff-E]

I ordered 2 death certs on 31st March.  One of them arrived today, accompanied by a white (not purple) sheet of paper headed Identity and Passport Service.  Has the system been changed too I wonder?

[JayG]

I ordered 2 death certs on 31st March.  One of them arrived today, accompanied by a white (not purple) sheet of paper headed Identity and Passport Service.  Has the system been changed too I wonder?

Geoff the GRO became part of the IPS a few years ago.

Jay

[JayG]

Here's the announcement on FFHS site from Oct 2007

http://www.ffhs.org.uk/news/news071009.php

Jay

[Geoff-E]

OK

Anyway, the form that came with the Cert was totally different, as was the colour.

Incidentally, there had been over 26,000 orders between my order on the 24th and that on the 31st.

Also, I only received order confirmation on 24th March but not on 26th and 31st.

[msr]

Post arrived - sounded promising.  2 envelopes on mat: right size, WRONG sender

I did received a phone call about an hour ago from Lancashire certificate services so knew that 2 wouldn't be arriving.  Apparently those I ordered on-line 5 April are outside the local area so not held at Preston after all  but at Sefton North (local authority for Southport for those who don't know the area.  Pre 1974 Southport was IN Lancs) so they will have to refund my money.  I can either order by post from Sefton or on-line from GRO.   Whichever I decide it's going to be another wait

The ones I ordered from GRO 1 April are taking their time!  If not received this week I shall get very angry  
You won't like me when I'm    .    Someone said that once didn't they?    Strange things happened to him I believe

Susan

Patience is a virtue, so I am told

[angelfish58]

There was some kerfuffle on the 31st, when I placed my order I was charged the new price and only got the payment e-mail, not the order confirmation. I then recieved another e-mail stating there'd been a system error and my money had been refunded. I then re-ordered normally. Guy Etchells said that GRO had been testing while the site was live and that's why I'd been charged the new rate.