I won't mention her name, but their is a Rootschatter I've been sort of helping by PM as her query was quite personal, who couldn't seem to get the GRO site to work, so she telephoned them to order the certificates she wanted. She told me she'd ordered 4 at a cost of £34. When I queried that with her, she said that was the price she was quoted over the telephone. So are the prices, even now, more expensive if you ring to order rather than ordering on line? If not, I think she has reason to complain to them and ask for a £6 refund.
Lizzie