Can't get remote access to British Library newspaper archive

[Barbara.H]

I've been going on the British Library newspaper archive via Lancashire Library's remote access facility for ages now (by entering the barcode on my library card), but today I cannot get in at all. I get a message saying "your entry was not recognised as valid, access denied"
I phoned the library and they say the site is working. I dictated my barcode number to the library staff, and they could access the site with it, but at home I still cannot.

What could be causing this? I've tried clearing cookies and stored passwords but it hasn't made any difference. We have 2 computers at home (use Mozilla Firefox) and I've tried to access on both without success.

  Barbara

[downside]

Have you tried using another browser like Internet Explorer for instance?

It might be browser related but if you have the same problem with IE then you can eliminate it as a possible cause of the problem.

[alyson123]

Babara,
I am having the same problem!!!
I wonder if they have shut the door on us!
Alyson

[MonicaL]

....and me 

Monica

[MonicaL]

....and IE makes no difference, still access is denied. I wonder what the problem may be?

[LizzieW]

and me. 

Bit of a pain, won't even let me access Times Digital Newspapers.  What has that got to do with Infotrac.

Lizzie

Modified  I have found a UK e-mail address after some searching and have written to the UK Sales Manager to see what the problem is.

[alyson123]

Just rang Lancs Library and have been told that there is some technical problems, I was directed to IT who did'nt
know anything about it, but are looking into it and will ring me back.
Keep you posted folks!
Cross your fingers the door is not closed for good!
Alyson

[LizzieW]

Got an almost instant response to my e-mail

If you enter the password of tuesday instead of the Library card you should be able to access.  Please note this is only a temporary change due to technical issues we are experiencing and we will advise the library when this has been resolved and Library Cards can be used again.

So good news all round, it is due to technical issues and they are not denying access to home users.

Lizzie

[alyson123]

PHeeew!!!
Thanks for that Lizzie!
I just had a call back from Lancs IT dept and they don't understand what is going on!!!
I'm off to try and access now.
Alyson