Help! Trying out Family Historian 4..but have a problem

[tabily]

Hi everyone..

I am trying the 30day free trial for Family Historian 4.  I have loaded it onto my computer and exported my FTM V 16 into it... No problems... Although none of my pictures etc went with it,  only the data.  So, I have put in some pictures to see show it works.

  I loaded it onto my laptop as well as I am pretty sure I am going to buy it and I constantly work on both computers exporting back and forth...However, I tried a file export and a back up then restore, but my photos won't go across.  They just come up as blank squares and when I click on them in the multimedia window it says "unable to load object.error on file open"

Any ideas? 
help?
cheers
Tabily

[Vixen60]

Hi
I have been using Family Historian for some time.  I would try posting on the FHU mailing list or going to the FHUG site where you will receive help from the wonderful experts.
http://www.fhug.org.uk/cgi-bin/index.cgi

[tabily]

Thanks Vixen..will give it a go
cheers

[BettyofKent]

Photographs are not embedded, so if the tree is moved the link is broken. The only thing to do is re-link them.


Betty

[AngelaR]

If you keep the folder etc structure the same and the file paths the same on both machines, does that work?

[BettyofKent]

I haven't done that, but it's worth trying, it might work.
But I wouldn't be surprised if it doesn't

Betty

[AngelaR]

It's what I've had to do with other FH software.... also it helps if you can originally link it with a relative path rather than an absolute one ie relative to the folder the main database is in....

[Church123]

Hi,

I use FH 4 and it does the trick for me ... their after sales support is a bit odd to say the least the company wants to be anonomous BUT if you sign up for the mail list here

http://www.family-historian.co.uk/community/fhu

Then a nice lady called Jane jumps on just about every question you might ask - sure she will be able to help with your question.

Regards

[tabily]

Thanks everyone for your ideas..I will email Jane..Some of their answers on that site get a bit technical..

I am trying to work out if I am just stupid..

but one question to FH4 users...If you do the back up on your machine..and it asks you if you want to see the backup... If you say yes does all the media come up as well?  I did that and no media comes up  in the backed up version just a white box with a cross.
Is this what is supposed to happen?  If so, how do I reload the pictures..I tried double clicking etc?

thanks for your patience