Lost my CD for my hp 3 in 1 Printer

[Firstome]

Thank you so much Les_Looking.  I do not have Vista as yet, still on Windows XP 2 Home Edition.  I do have scanner etc plugged in all the time.  I will copy your instructions and have a go tomorrow.  Thank you so much.

I did find the 1200 series of hp CD ROM but although it appeared to be down loading and said it was done, I just cannot use the XYZ printer as I go to My Pictures as I always did but I cannot get "Get Pictures from Scanner" anymore.
Thank you once again, Ann

[les_looking]

Ann with the epson printers you nearly always have to have them switched off/unplugged until it tells
you to switch on so would think the HP is similar, maybe it is not properly loading the drivers/software hence everything not working,
hopefully the below will work
(above that should be lol)

[Firstome]

Les, well I had the blue screen and shut down yesterday after posting to you.
I do have a personal Email address for the Dell computer I.T. technician and hopefully he will help me as I appear to be having teething problems after the new drivers were downloaded.

I will tell him about the blue screen shut down (3 times now since new drivers) and the reluctance of Hewlett Packard software to engage with my Dell Windows XP Home Edition.

My husband has nothing to do with computers and sits and scowls each time I have a long session with Dell Computers as their form of servicing is to have an hour long or two telling me what to do!   LOL  as you have guessed, my pc is in the living room!

Thank you so much.  I just feel shattered right now after two weeks getting my pc back up and running, however, must admit to going on a short holiday in that time too! LOL, Ann

[downside]

A long time ago I suggested that you go into Control Panel and click on Scanners and Cameras.

Was you Scanner/Printer listed?

You mentioned someone called 'Hat and then stated that the Hardware Wizard could not install your hardware.  Waht I was talking about was the Scanner Wizard rather than the Hardware Wizard.

Another thing I suggest you do is go to the Windows Update website and see if there are any additional hardware items available.  Click on Start >> Windows Update.

DO NOT select the EXPRESS update.  Select the second option CUSTOM.  This option has extra bits that are not essential to your computer but some of the hardware extras are sort of essential.  See if there are any for your printer/scanner.

[Firstome]

Thanks,  I did go to Control Panel and found scanner printer there and it said "ready".
A windows XP service pack and softward update were both auto installed on my pc when I switched on today.  Not sure what they did but they too nearly half an hour to install.

 I will tell you what Control Panel > Printers and other Hardware > View Installed Printers and fax Printers >  PDF-XChange 3.0 > it has a tick beside it and very feint "Ready".

However, from "My Pictures" I can no longer get "Get Pictures from Scanner" etc.
Sorry to sound so dim headed but I am almost 76 years old! he he  Ann

[downside]

Hi Ann

If you right click you scanner in Scanners and Cameras and select

Get Picture Using Scanner Wizard

are you able to scan OK?

If you want to know what updates Windows installed then go to Add/Remove programs in Control Panel.  Make sure you put a tick where it says Show Updates in the top right hand area of the window.

[Firstome]

So sorry, not been able to return to this problem but will soon.
Yes, I went and saw that my 3 in 1 scanner cum printer cum copier was listed.
Yes, I followed the wizard instructions and after ages, and inserting the CE ROM I found, it still does not work.
I will do as you say as soon as I have a moment.
Thanks, Ann

[Firstome]

Thank you for your help.  I did visit the Hp website and attempted to down load for my particular scanner cum copier cum printer.  It got my scanner and copier working ONLY.
I then contacted HP on the site and they told me what to do ... four times over, I tried but with no better success.  I got moved up the ladder of seriority and finally was given another alternative and it finally got my printer to work too.  All this took a few days to do as the download took 45 minutes and then I had to do other things.

Thank you for helping me, it is appreciated.  Ann