Nobody has taught them the old adage
'If it ain't broke, DON'T fix it' obviously.
The NA seems to be getting busy again, estimates are supposed to come within 10 days and in the past have been as quick as 2 days, I'm am into my 11th day now of 2 estimates I am awaiting that were originally documents I ordered by email, that they couldn't do by email, had to put in an estimate for photocopies. It is taking so long I have forgotten what the documents are of.

Kerry