Hi Elz,
The GRO charge £3 for reference checking if you're not sure of some information, and that's included in the cert fee of £7 if the entry is correct. You must give one piece of information that you are
sure will appear on the certificate and a certificate will only be issued if the entry they check matches the checking point you give them.
As you gave them the wrong surname for her, they charged you for looking

It happened to me once when I mistyped the page number, even though I'd given both surnames, date, district and volume no. correctly - they sent £4 back and I had to re-order. Definitely need to be careful with details when you place an order and probably worth asking them to do a check.
I prefer to order from a local register office, who most likely would phone to see if they have the right cert before they send, if there's that kind of problem.
Barbara
