Surely, the requests that have the full gro reference supplied, which due to the indexes I expect many genealogy request do have, then the "locate" part shouldn't be too difficult?
I'd quite happily locate, scan, print, put in envelope, send for £7-£11 per hour, sounds like a cushty job to me!
I think some are missing the point to be honest.
The cost of storing records is going to be there whether some one doing family history comes along and orders a cert or not, so that point is rather moot.
Many people doing family history would be happy to see a scan of the register, as on SP, for a nominal fee instead of paying £7 for a "certified copy".
Sometimes I just fail to understand why people get annoyed at others for wanting to make life easier.
So what if previous attemtps have failed - does failure mean we should all just give up and not bother trying again? I think not. Time to look positive, the more times something is asked for the more it is likely that a request will be considered.
If only one customer asks a store to stock a product it probably won't happen. If a dozen people ask once it might not happen, but if several thousand people ask many times there is a good chance they will be heard.