To my surprise I got on it with no problems last night (granted it was nearly midnight!).  I bought my 60 credits and used 20 to look up my parents.  No surprises there, except my grandfather wasn't with his family.  Stupidly, I didn't follow that up but went looking for people in other trees I've researched.  For two of my friends it was a non-starter; Sunderland and Hull aren't on there yet.  But I used another 30 credits to look up another friends grandparents.  Tonight I've just gone back to use my last 10 credits to find my grandfather Herbert.  And there he is - but where?  He's a patient, presumably in hospital, but this is the last of 3 pages and it doesn't tell you what the institution is.  I'd have to spend another £6.95 to find that out.