Tribal pages.. read before paying

[scotjimland]

I recently signed up to Tribal Pages and was so impressed I paid for the premium site.
All went well until I tried to alter the board header.. something went wrong and I couldn't rectify my error,  nor can I edit.. and my site is now un usable.

I contacted Tribal pages by email, posted on the technical help forum, sent feedback and to date have had no replies.

If you go to the technical forum you will find many unhappy users with similar problems, TP have made no response to any of the posts.. and there is no phone number for help.

I have paid for a premium site but the support is non existent, so think carefully before parting with hard earned.   TP don't seem to care 

[daval57]

I'm sorry you've had problems.

I've had a site with Tribal since June 2006 and have never had any unresolved issues, despite having amended the format on a number of occasions.

On the one occasion I contacted Tribal for advice, I got a satisfactory response within 48 hours.  (support[at]tribalpages.com)

I've recommended Tribal to many folk on RC and elsewhere and never had any negative feedback.

Dave   

PS As always, anyone is welcome to have a look at my Tribal site - details at bottom of my signature.

[Helina]

I,ve had my family tree on tribalpages since May 2006 which has been very satisfactory.  I did have one hipcup and that when I tried to contact them, when no response came I put the message on their message board and soon had a response then.

helina

[scotjimland]

Hi

If you look at TP's  technical help forum you will see many unhappy people, .. many who cannot edit their boards, I have posted several times, emailed twice and sent a comment on the feedback page .. but still no response .. three days have passed and I still have un usable board ..

Jim

[kerryb]

I'm sorry to hear of your trouble Jim.  I have a free site and have had no reason to contact TP so far.  This may well put me off upgrading    Have the problems been just over the Holiday season or longer, it maybe that nobody is around to answer? 

Kerry

[Necromancer]

I've had no actual issues with the free site features, but one day mine just disappeared - I noticed that the page URLs had a new format - ie with ones chosen name as the hi-level part of the name - tried that, no joy, tried emailing, no joy, tried posting on the forum no joy.

A lot longer than 3 days - I upload a replacement site on 03/12/2008 - and that was well over a month since the problem started !

Its a bloody shame really as my site comes up in search results, but cant be accessed.

So why they are selective about communicating I wish I knew !


and why has this thread been moved to the Lighter Side ?

[scotjimland]

I'm sorry to hear of your trouble Jim.  I have a free site and have had no reason to contact TP so far.  This may well put me off upgrading    Have the problems been just over the Holiday season or longer, it maybe that nobody is around to answer? 

Kerry

Hi Kerry.. thanks for your comments, not sure about how long, and it may be just a holiday thing but that is no excuse, there should be at least an automated replay giving information, we pay premium money we should get premium support...

Most sites have a support system that issues a support ticket when you have a problem,.. I don't mind waiting but I strongly object to being ignored ..

Jim

Mods.. Why has this thread been moved ? I thought I posted in the most appropriate forum ?

[Necromancer]

So did I Jim, but apparently 'whinging and complaining about other sites and / or fee paying services' doesnt belong in the Common Room.

http://www.rootschat.com/forum/index.php?topic=349712.msg2280522#msg2280522

[scotjimland]

So did I Jim, but apparently 'whinging and complaining about other sites and / or fee paying services' doesnt belong in the Common Room.

http://www.rootschat.com/forum/index.php?topic=349712.msg2280522#msg2280522

As a newbie to genealogy, RC was my first port of call when I was looking for advice on choosing a hosting site. TP seemed popular and when I hosted my tree I was very pleased.. but just like insurance you only find out how good it really is when you need help..  the first place I thought of to air my problem ( apart from TP) was RC,  .. I was only alerting others to the poor support from TP.

Jim