GenesReunited

[Lady Di]

Apologies if someone else has mentioned this or given an answer/solution but I can't get past the first/main page on GR either.

As soon as it signs me in (automatically) the whole screen freezes - and that's all folks. 

I don't use it very often but it annoys me that I pay good money and get nothing in return. 

I have no other problems with any other sites.

Anyone have any answers or is a case of just put up with paying for nothing 

Thanks

Di

[bitty_matriarch]

I've just been onto my GR page, and it's all loading OK.  I don't pay to use it any more, but the site has let me amend some details.

I use XP & Avant Browser/IE7.

Are you using Vista?

[Barbara F]

I still have the same problem Di although I can enter the site if I use a link from one of GR's emails to the FAQ page!

I will email them later and ask for an explanation.

Barbara

[Nick29]

Apologies if someone else has mentioned this or given an answer/solution but I can't get past the first/main page on GR either.

As soon as it signs me in (automatically) the whole screen freezes - and that's all folks. 

I don't use it very often but it annoys me that I pay good money and get nothing in return. 

I have no other problems with any other sites.

Anyone have any answers or is a case of just put up with paying for nothing 

Thanks

Di

Which browser are you using (IE (version?), Firefox, Opera, etc) ?  Do you have Flash installed ?   Do your security settings allow scripts to run ?

[Lady Di]

I've just been onto my GR page, and it's all loading OK.  I don't pay to use it any more, but the site has let me amend some details.

I use XP & Avant Browser/IE7.

Are you using Vista?

Hi BM - I don't use Vista as I've been warned that it is not an "ugrade" on Windows XP. I haven't changed a thing on my system so it does appear to be changes made on their site.

It only freezes when it signs in - so I guess the best thing to try and do it use it without signing in (and therefore may as well not pay   )

I still have the same problem Di although I can enter the site if I use a link from one of GR's emails to the FAQ page!

I will email them later and ask for an explanation.

Barbara

I'm sorry that you still have the same problem Barbara but at least we aren't alone with this little "challenge"  

Good luck with your email. I'd like to hear what their explanation is and when it will be rectified.

Di

[Lady Di]

Which browser are you using (IE (version?), Firefox, Opera, etc) ?  Do you have Flash installed ?   Do your security settings allow scripts to run ?

Oh Nick - I don't understand any of the technical things - total dummy at all this 

I know I have Windows XP, I "think" I have IE6 - the rest of it is a foreign language - sorry I can't be any help/use 

It use to work and now it don't - after that I don't know 

Thanks anyway

Di

[Barbara F]

Di

Email sent and I will post the response.

Barbara

[Barbara F]

Di

I have been having another "play" with this and have found that if I use this address

http://www.GenesReunited.co.uk/home/

I can access the site.

I still can't access using just

www.GenesReunited.co.uk/

Barbara

[Lady Di]

Hope you receive an answer from GR Barbara.

It'll be interesting to hear what, if anything, they have to say on the matter.

I also have had a little play and as someone on here suggested, I tried the Aust GR site and had no problems - as long as I didn't log in.

The same applies to the link that you have just supplied. All works fine - until I sign in.

I'm sure there's an easy answer somewhere somehow for us.

Di