GenesReunited

[J.A.M.]

Hi all,

Has anyone else been unable to access the GenesReunited site? I end up with a frozen screen whenever I try to access their main page. This seems to have happened only since they changed their format.
GenesReunited has a postal address but only for subscription payment. If I can't access the site & can't contact them have I paid for services I'll never receive?

J.A.M.

[chewboy]

Must be you...

I've just got straight in

[genjen]

No problem here either, sorry!

[Barbara F]

Hi J.A.M.

I had exactly the same problem - the site just froze.

I solved the problem by deleting all my temporary internet files.

Barbara

[jo1962]

me too, I've had problems with freezing over the past few days 

[Maggie.]

I've got in OK.  But I got a shock as I had no idea it had altered !!  I have a love-hate relationship with GR so it is a while since I was in there - its going to take a bit of getting used to.

Maggie

[Viktoria]

 Hi, check your status with G.R. for two months they had me as an ordinary member needing to buy credits so they would not let me access anything despite the fact that I had paid upfront as a Gold member with unlimited access. I did eventually sort it out and demanded they start my membership from when it was in order. I have not experienced a frozen screen lately but did some time ago before the changes however I find they have no records of people I found with no trouble on Ancestry.co, people I know existed-my grandparents for example. Better luck. Viktoria

[Nick29]

Make sure your version of Adobe Flash is up to date.  The "new" GR site is plastered with Flash graphics.  I used the word "new" advisedly, because it's not new at all - the basic site layout is still the same - all they've done is tarted it up.

[Tsu]

I don't like the new tree format at all.  It take a lot longer to load and the pop ups stay popped up telling me how many matches there are.  It's very confusing.