Just had an email from 1911 customer support team,
Your enquiry has been received and has been assigned call number 6041 ....
I have four of these emails with 4 different numbers, but
I haven't raised any queries

anyone else had this problem ?
so now I will have to raise a query about the non existant query...
But overall liking the site, but as previously stated expensive, and one of the transcripts I wanted to view wasn't available.
so probably an 8 out of 10
