Hi All,
To me, forms = bureaucracy. I like Jonathan’s approach: a kind reply with a suggestion to a helpful thread. One of the great things about RootsChat is their original mandate: “Easy to use messaging forum for everyone [...] Jump Straight In [...] take part [...]”.
If there are forms to submit (although some would have no hesitation), there are those who might feel reluctant to ‘jump right in’. It can be confusing enough just posting a message! LOL
Keep it simple, friendly, and comfortable.
Simply,
~meg