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Author Topic: Ancestry login problems  (Read 9521 times)

Offline Floss

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Ancestry login problems
« on: Friday 31 October 08 08:16 GMT (UK) »
Anyone else experiencing login problems ?  Can't login at all and it won't recognise my e-mail either  :'(  Subscription up to date.
Cutsforth - Hull
Blades/Donson - Lincolnshire
Forward - Hull/Lincolnshire/Polperro
Fryman - Grimsby
Seed - Dewsbury/Lincolnshire
McIlduff - Portadown/Glasgow
McIntosh - Aberdeen/Glasgow
Beattie - Angus/Aberdeen
Census Information is Crown Copyright from www.nationalarchives.gov.uk

Offline Nigel Porter

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Re: Ancestry login problems
« Reply #1 on: Friday 31 October 08 08:20 GMT (UK) »
Yes, I can get into the home page, but when I enter my login and password the 'page cannot be displayed' screen comes up.  It was OK on wednesday night, but last night and this morning, no joy.
Porter - Heckington/Boston - Lincs
Asher - Lincs
Otter - Lincs
Wright - Heckington
Giddings - Tydd St Mary
Williams - Merionethshire/Anglesey
Rose - East London
Stevens - East London
Grimwood - East London

Offline Floss

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Re: Ancestry login problems
« Reply #2 on: Friday 31 October 08 08:23 GMT (UK) »
Thanks Bigpotts, looks like the problem is their end
Cutsforth - Hull
Blades/Donson - Lincolnshire
Forward - Hull/Lincolnshire/Polperro
Fryman - Grimsby
Seed - Dewsbury/Lincolnshire
McIlduff - Portadown/Glasgow
McIntosh - Aberdeen/Glasgow
Beattie - Angus/Aberdeen
Census Information is Crown Copyright from www.nationalarchives.gov.uk

Offline Jane Masri

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Re: Ancestry login problems
« Reply #3 on: Friday 31 October 08 08:24 GMT (UK) »
Same here   ::)

jane
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Researching BRABY/BRAVERY in SURREY and SUSSEX

PLEASE use the look-up requests page not a personal message.

Offline kiwihalfpint

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Re: Ancestry login problems
« Reply #4 on: Friday 31 October 08 08:25 GMT (UK) »
Same here .... it was going ok five hours ago.    So must be their end :)


Cheers
KHP
Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline AMBLY

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Re: Ancestry login problems
« Reply #5 on: Friday 31 October 08 08:26 GMT (UK) »
Just started happening to me here (NZ) abt 20 mins ago (abt 9:10pm). - Glad it's not just me! Thought the OH had cancelled the payment  ;D  ;D  ;D was abt to chuck his dinner in the bin!!

I notice they seem to have newly put up a header ad (abt a qtr page high!)  for their new UK Inward passenger lists - maybe they are updating their home page design...whatever they did seemed to log me out (I was logged in and active at the time)and now I can't get back in nor can I get it  send me a "forgotton" password email. Possibly their update/upgrade process is still running and we may need to just wait a while?

Cheers
AMBLY
Census information Crown Copyright, from www.nationalarchives.gov.uk

"Now that we're all here, I'm not sure if we're all there...."

 Entre los individuos, como entre las naciones, el respeto al derecho ajeno es la paz
 Among individuals, as among nations, respect for the rights of others is peace
    ~Benito Juarez (1806-1872)

Offline Jane Masri

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Re: Ancestry login problems
« Reply #6 on: Friday 31 October 08 08:27 GMT (UK) »
When I go to 'help', I get a 'cannot be displayed' page.

jane
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Researching BRABY/BRAVERY in SURREY and SUSSEX

PLEASE use the look-up requests page not a personal message.

Offline Floss

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Re: Ancestry login problems
« Reply #7 on: Friday 31 October 08 08:29 GMT (UK) »
Hopefully they'll get it sorted soon.  Was trying to sneak on early, my daughter had a birthday sleepover last night and am waiting for 4 very tired 11 year old to wake up !!!
Cutsforth - Hull
Blades/Donson - Lincolnshire
Forward - Hull/Lincolnshire/Polperro
Fryman - Grimsby
Seed - Dewsbury/Lincolnshire
McIlduff - Portadown/Glasgow
McIntosh - Aberdeen/Glasgow
Beattie - Angus/Aberdeen
Census Information is Crown Copyright from www.nationalarchives.gov.uk

Offline Just Kia

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Re: Ancestry login problems
« Reply #8 on: Friday 31 October 08 08:50 GMT (UK) »
Thank goodness I thought it was me.
Ancestry messed my account up a while back and I figured something had gone awry again when it was telling me to upgrade to see certain info - I've got a world membership so I shouldn't need to upgrade for anything.
Tried to login in with web browser (I was in FTM) and noticed I wasn't logged in (I leave it logged in all the time), tried to log in and it wouldn't accept my details. Figured maybe I was having a blonde moment so clicked the forgot password link (just incase) and it tells me there is no account with my email addy! WHAT?

But now I see I'm not the only one, so it must be an Ancestry issue, thank goodness. Let's hope they sort it out PDQ!
WIMBUSH - Everywhere :: MARLOW/JECOCK/JUSTICE - Northamptonshire/Warwickshire/Oxfordshire :: SCALES/BRIDGES/ENGLISH/SPINK/PETCH/GOOCH/COCKSEDGE - Suffolk :: GARRETT/GIBBS/FEARN - Warwickshire :: DEVOS - Scotland (Aberdeen)/France(Dunkerque) :: MURRAY - Ireland(Down)/Scotland(Lochs) :: TIGHE/TREACY - Cork

Stanley Charles SCALES b.1899 - Where are you?    ***   
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