Ancestry

[daisydaisy]

Hi all,

I have upgraded my subscription on Ancestry but I still can't access anything!  Every time I try to view a record, I'm told I need to buy a subscription.  When I view my account, my subscription is there.  Any ideas?

[carol8353]

Have you tried logging out and back in again?

[daisydaisy]

Yep.  Didn't work.

[Nick29]

Maybe it takes time for the upgrade to work ?

[kiwihalfpint]

Wonder what type of record you are viewing?   Maybe you  have to pay more to look at it?   I remember a friend saying something like that happened to them.   They looked at one, and they were asked for a subscription and it cost more  to view it hence they already had a subscription.

Cheers
KHP

[Anig]

I know they've recently 'downgraded' the bottom subscription to include less (no parish records, etc.), which I used to have access to.  I now need to 'upgrade' my subscription to access some of the parts that I had access to when I first took it out. 

[carol8353]

What have you upgraded from and to?

As Kiwi says,what sort of record are you trying to view?

I bet it's one where they want you to pay EVEN more to view 

Carol

[daisydaisy]

Ah, I think you're right!  It doesn't seem to want me to search beyond a certain date!  I tell you what I'm looking for - perhaps some of you might have access to it?  Bertie Easton, son of John Easton, born in Battersea London.  He's on the list, I just can't see the record!!  You see, the mystery is, although he was on the census as a small child, he seems to have disappeared, and my grandfather William never mentioned him...ever!

[carol8353]

Date?