virgin media email again

[downside]

Thanks for that falkyrn.

Here is the link if anyone is interested:

http://news.bbc.co.uk/1/hi/technology/7663982.stm

[polidor]

Very interesting. I'm getting no more error messages but still have not recieved any backlog of mail--heres hoping

[lesleyhannah]

Bit depressed by this thread. I've just decided to swap from AOL to Virgin broadband (I have cable TV already) - because I'm fed up with AOL problems. Now it seems like Virgin isn't any better. Maybe I'll hang on a bit longer

[catylou]

There's a report on the bbc website that they've been having a massive spam attack since Tuesday - it's here: http://news.bbc.co.uk/1/hi/technology/7663982.stm

[ridban]

Bit depressed by this thread. I've just decided to swap from AOL to Virgin broadband (I have cable TV already) - because I'm fed up with AOL problems. Now it seems like Virgin isn't any better. Maybe I'll hang on a bit longer

Hi there,

Although i was cross about the numerous outages with Virgin lately, after reading that link, I realise it's not entirely their fault. I have been with virgin for many years - relatively happily. Don't be depressed! 

I think you will find almost anything will be an improvement on AOL.

Best of Luck!

Linda

[LizzieW]

Seems to be back to normal, although I'm still receiving "old" e-mails.  I wonder why the company that Virgin uses for only some of it's systems was targetted, especially as it seems the same one that was down in August. 

Dinie- I'll look at Plusnet.  I can't just change on my own as my OH and I share the Virgin package.  I know it is coming to an end soon, so I'll get my OH to look at Plusnet and see what he thinks.  Of course, as he's never suffered an outage, as his Virgin appears to use different e-mail suppliers and his e-mails must be with a different supplier, and in any case he doesn't get many e-mails.

Lizzie

[jukebox]

Hello everyone, just reading your comments on virgin.net.  I have had the same problem, I hadn't been online from 1.10 and when I tried to access my emails last Tuesday,(7.10?) virgin kept throwing the username/password page back at me.  When I switched my computer on that day I got an update, "cleaning your disc space, etc. message" which I let run through and then when I tried to use Outlook Express, which downloads my virgin mails it kept throwing up a message that my password wasn't recognised.  I switched users on my desktop and successfully downloaded my husbands emails without any problem.  After 2 days of problems I sent an email to customer support at virgin and got a reply saying that they were experiencing problems with their webmail which they hoped would be repaired within the next 12 hours.  Everything is o.k. again now but I am confused that I could download my husbands emails on the same desktop (he is a second user on my virgin broadband account.)  We have Sky TV and I am considering going with them for broadband and phone, I am paying £14.99 a month to virgin for their lowest broadband option and am on BT option 1 with my telephone.  Any comments on this idea?
Jukebox

[LizzieW]

but I am confused that I could download my husbands emails

Jukebox

My husband doesn't have problems with his e-mails from Virgin either.  He is first user on our broadband account.  It seems that Virgin use many companies as e-mail providers and it was only one that was targetted by spammers, but trust it to be the one mny e-mails go through and not the one my husband's e-mails go through.

By the way, I am able to send and receive e-mails today without any problem, but cannot log on to Virgin webmail.  I just keep getting a message that my password isn't recognised, like you did,so I guess they've not sorted out all the problems yet.

Lizzie

[lesleyhannah]

I'm going to follow this thread for a bit longer before making the change to virgin. After all the problems with AOL I don't want to end up taking on a load more!