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Author Topic: virgin media email again  (Read 5367 times)

Offline downside

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virgin media email again
« on: Wednesday 08 October 08 08:56 BST (UK) »
This topic was last raised back on 13th August, but I have not been able to access my email since yesterday evening and their Status Page has no red traffic lights to indicate a fault.

I sent their Support  department an email but have not received a reply.

Do any other people who have virgin media as their ISP have problems?

Yesterday afternoon I was unable to access the Internet for a while, so it is not just their email server that I have problems with.
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Offline ridban

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Re: virgin media email again
« Reply #1 on: Wednesday 08 October 08 09:06 BST (UK) »
Hi there,

I'm in the same boat  :'(

There seem to have been quite few problems lately.

Linda

Offline RJ_Paton

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Re: virgin media email again
« Reply #2 on: Wednesday 08 October 08 14:14 BST (UK) »
No problems here.

Offline downside

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Re: virgin media email again
« Reply #3 on: Wednesday 08 October 08 17:23 BST (UK) »
As though by magic they put 2 red traffic lights on next to email and webmail on the service status page minutes after I posted here.

Officially there is a problem but it happened way before 9:13 this morning.

It only seems to affect former virgin.net customers.  I spoke to a former NTL customer and their service is unaffected.
Sussex: Floate, West
Kent: Tuffee
Cheshire: Gradwell
Lancashire: Gradwell

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Offline Guy Etchells

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Re: virgin media email again
« Reply #4 on: Wednesday 08 October 08 17:50 BST (UK) »
Yes I haven't had any email from Virgin.net since about 17.30 yesterday evening.
I phoned them at 06.30 this morning and they thought it may be due to a server fault. It seems to be nationwide now.
Cheers
Guy
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Offline downside

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Re: virgin media email again
« Reply #5 on: Wednesday 08 October 08 19:54 BST (UK) »
It seems to working now.
Sussex: Floate, West
Kent: Tuffee
Cheshire: Gradwell
Lancashire: Gradwell

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Offline Nutty1966

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Re: virgin media email again
« Reply #6 on: Wednesday 08 October 08 20:39 BST (UK) »
Hi

Have to say I am a former NTL customer, now classed as a virgin customer and I have never had a problem

Hope you all get sorted ok

Jane
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Offline Nadine Moore

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Re: virgin media email again
« Reply #7 on: Wednesday 08 October 08 22:14 BST (UK) »
Downside

I too ama virgin.net customer. Had no problems today but could not connect at all yesterday morning.

Hopefully all sorted now though.

dinie
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Offline LizzieW

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Re: virgin media email again
« Reply #8 on: Thursday 09 October 08 00:22 BST (UK) »
I haven't had any e-mails since yesterday and for the last few days, even the Virginmedia home page has been a bit odd.  I can't even access my mail account.

However, exactly like last time the e-mail server had a serious fault, it doesn't affect everyone.  My OH who also has a virgin.net e-mail address hasn't any problems, has been receiving e-mails and can access his e-mails via the website if he so chooses. 

Apparently I can send e-mails though.  My OH has bought me a new laptop and has been setting it up for me.  He sent me an e-mail to make sure it worked and obviously due to the problems with Virginmedia, I didn't receive it.  So he decided to send one from my laptop to his PC and he received that.

If it is the same people having problems, it would suggest it is the same server as last time.  Perhaps Virgin should switch the people who are on the faulty server, to a different one.

Lizzie
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