Ancestry fee increase

[Tsu]

pretty much the conclusion I reached - plus Genealogist struck me as over-heavy in useage conditions and also somewhat arrogant.

Yes.  The last time I loooked, you could only use it on one PC.  I have three different PCs that I use, so it would be no good for me at all.

[DianaM]

Like Isobel, I had a 20% discount (about 3 years ago I think) and it's been renewed at the same rate twice since.  Let's see what happens with the new pricing structure when it's renewed next March.

Diana

[rosie99]

Hi

My local LDS in the UK used to have Library edition of Ancestry, but  Ancestry changed it to Institution Edition which means you can't see UK census copies     Don't think my local library has full access either, and it's so much nicer from home,  so I am currently weighing up the options on what to subscribe to so thanks everybody for their feedback.

Rosie

[Isobelruss]

Reply to Tsu

I use my subscription on loads of PCs at work at home were ever I go with no problems at all

Isy

[macphail]

....Don't know how many of you have seen the 2 new databases that have crept in... probably part of the selected "not included new" - still a very long way from complete but the reasoning behind the basic and premium UK packages

England & Wales Christening Records, 1530-1906 - New!
England & Wales Marriages, 1538-1940 - New! .....


Jenny

I had access to these as part of my standard subscription, then found i had to upgrade a few days later, I dont remember getting a mail saying they were changing their pricing structure. Not happy at all, it was very sneaky & underhand.

Pete

[acorna]

further to my posts earlier in this thread, this was reply I got when i queried my lack of notification re price/package changes....
"Thank you for your email.

I apologize as we wanted all customers to know of the changes that were coming. We sent out emails detailing all the changes as they occurred. I sounds like our emails were put in spam or junk mail or blocked entirely. We split the membership as the older records are more expensive to get access to and digitize to make available online. This makes it so only those who will use the records pay the price for it. Call us at the free UK number 0-800-404-9723 M-F 9am-7pm, S 9am-5pm GMT if you need further assistance on this issue.

Kind regards,

Nathaniel
Member Solutions
Ancestry.co.uk
http://ancestryuk.custhelp.com/"

didn't answer the questions I'd actually asked, and I definitely wasn't emailed, checked all spam, junk, deleted messages etc just in case, nothing! can kind of understand restricting access to new record sets, but to remove access to some of those already digitised and previously included? good customer care there........
Acorna.

[Springbok]

A few days ago I at last discovered my "Cook" connection on the  1851 Census , mistranscrbed as "Tack"

I corrected all eight names and today recieved 8 messages from Ancestry.com .thanking me etc.etc.

 I'm tempted to ask for a rebate for doing their work for them!!

Spring

[ambers]

I corrected all eight names and today recieved 8 messages from Ancestry.com .thanking me etc.etc.

 I'm tempted to ask for a rebate for doing their work for them!!

Spring

I thought the same thing about asking for a rebate for doing their work, I must have done over a hundred by now
I always receive  emails in confirmation of them, so what happened to my Email about an increase in the fee's

Ambers

[milkman]

I too had a UKI Collection subscription.

There was no correspondence to say my subscription had been changed to UK Essentials despite having paid for a UKI Collection subscription until 2009.

Over the past week or so I've had a long e-mail dialogue with Ancestry UK support arguing about the lack of definition of the UKI Collection, UK Essentials and UK Premium - there is nothing on the web site indicating what databases are covered under each category (and nothing for UKI Collection since it started except the original subscription confirmation indicating it covered all UK and Ireland databases). The definition of Essentials is just
* English and Welsh Birth, Marriage & Death indexes 1837-2005
* UK Census records 1841-1901
* The largest online collection of British World War One military
records
* The British Phone Books and newspaper records
* *And more*
(whatever that means)

The outcome was they finally agreed to upgrade my UKI Collection subscription to UK Premium for the remainder of the original UKI Collection subscription period without any further charge.

It might be worth checking to see whether they did the same for all UKI Collection subscriptions or whether they need prompting to do so!