Ancestry Email ...20% off for lapsed members

[ambers]

I have just had an Email from Ancestry offering me 20% off because they had noticed I hadn't re-newed my subscription, and asking the reason why I had left

I had to change Bank Accounts because my details had been compromised, and got the new card in the nick of time to re-new it....... now I wish I had left and got it cheaper .

There was a bit at the end of the Email saying ignore the message if I had changed account details, but surely they could be more efficient that.

Ambers

[Barbara F]

Ambers

I had a similar email which has left me totally confused as I renewed my subscription in May and my account shows that I am sigend up until May 2009.

I have emailed for an explanation.  I did wonder whether this was a scam?

Barbara

[Jean McGurn]

I got the same e-mail but as I pay three monthly I wondered if it was a general one that goes out to all.

Having said that it did remind me to amend my c.c. as it ran out yesterday so I have updated the info.


Jean

[ambers]

It confused me also because I had re-newed mine in May, never thought about it being a scam though.

I bet if I had tried to log in one night after my subscription hadn't been re-newed, they would have refused me. I think their accounts system must be in the same state as their Transcriptions. I must have corrected about  thirty in a week, never mind the time it took me to find the people

Like most Companies they don't offer anything off for being a loyal member though!

Ambers.

[Evie]

Hi

Just browsing and saw your posting. Don't worry it's not a scam. I had let my ancestry subs lapse in the hope they would offer me some incentive to return. They didn't so I rang them up 30 May and asked for a loyalty discount. They offered me 10% off which I accepted then the same day I received the same e mail as you guys offering 20% off. I rang them again and with no hesitation they cancelled my membership and then renewed it at the 20% off fee. No problem. I know next year I will be ringing for my discount.

Evie

[ambers]

Hi Evie,

Good thinking on your part, glad to hear that you got the 20% discount
Trouble is they have now got my new bank details to automatically re-new every year.

Ambers

[lookingforold]

Hi Evie,

Good thinking on your part, glad to hear that you got the 20% discount
Trouble is they have now got my new bank details to automatically re-new every year.

No Prob. If you pay by DD and don't want to continue, just cancel the DD with your bank.

[Evie]

Hi Evie,

Good thinking on your part, glad to hear that you got the 20% discount
Trouble is they have now got my new bank details to automatically re-new every year.

Ambers

Yes they had my credit card details too but I put a reminder on the calender to cancel before they took the money out again.  Did without it for a couple of weeks (I began getting withdrawal symptoms) before I finally cracked and rang them. Must add I am not usually this organised.

Evie

[ambers]

  your giving ideas now.

ambers