How Long Before I Call Them?

[Tsu]

I ordered three certificates from the GRO on January 2nd.  The estimated dispatch date was 8th Jan, but two of the three certs arrived (in separate envelopes) on January 6th.

The third certificate still hasn't arrived.

Is it too early to call them and chase it?  Is it likely to have been sent with the others and lost in the post, or do certificates sometimes take a lot longer then the estimate?

What would you do?

[Ecneps]

I'd email them, you've nothing to lose.  If you've kept a record of your order with date, order no. etc this will obviously help.

Barbara   

[Tsu]

I'm in a queue to 'speak to an operator' and my call is important to them apparently.

[crystalight]

They are usually very quick and always arrive in separate envelopes. 

Worth chasing up.

Crystal 

[Tsu]

I'm still on hold and there are 5 people in front of me in the queue.

Thing is, there was no option to press to ask a question, only to order certificates, so I hope that when I am eventually put through they can help me..

[sue7]

Hi all

I ordered three last august, waited  two weeks to contact them after their said date of dispatch, So I emailed them, they were very quick to answer and posted out another three, took about a week to arrive, all in separate envelopes,

Yesterday received the original one dated august, so not bad 4 months late,
Wonder where it went gremlins maybe)

Sue

[Tsu]

Of course, the one I'm missing is the one I most want to see...

I'm still on hold and there are two people ahead of me.

[Tsu]

They say they usually allow 5 working days after the estimated despatch date (January 8th) and to call them next Wednesday if I haven't had it.

[DianaM]

Pressing 0 (zero) when you get the menu often gets you through to a real live person!

Diana