losing connection!!

[LizzieW]

Having a similar problem with ntl which is now Virginmedia, but more often just very slow.  I tend to blame my laptop because if I re-boot it seems to sort the problem. 

Last night - probably lunchtime in Australia - so I blame you all for suddenly logging on! - I was booted off Rootschat, I couldn't do anything, couldn't even log off, so I rebooted my laptop and that solved the problem.

Liz

[C P Rayson]

Hi

A couple of things come to mind

Check that all phones have a filter, this includes caller display boxes

If you have a monitored alarm system that works over the phone line this may not have a filter and could possibly cause problems.

Dont assume that because the filters came with the moden thay are working, unplug all your phone and try the internet, if you still have the problem, change the filter and try again, when you are happy with the connection move the next phone and repeat until all phones are connected

This advise was given to me by my ISP and I found 1 filter to be faulty and an extra one require for the caller display which I had completely forgotten about

Hope this helps

Chris

[downside]

I think having to reboot your computer is a little drastic.  If you launch Task Manager (press Ctrl + Alt + Delete) and end the process iexplore.exe (if you are using Intenet Explorer) that should solve the problem.

Then just relaunch Inernet Explorer in the usual way.

Check whether Event Viewer has any further information on the problem.  Double click Administrative Tools in Control panel and select Event Viewer.  Check the Applications section for errors around the time you got disconnected and double click on the Error.

[LizzieW]

Downside

I don't know who you were directing the info to, but the problem last  night and even during the day when I tried to launch Legacy, was that ctrl.alt.del, wouldn't work either!

Chris - We have recently had a burglar alarm installed that works over the 'phone system, so that might be my problem.

Liz

ps.  I use Mozilla Firefox

[downside]

I don't know who you were directing the info to

Anyone that who thinks they have to reboot their PC to fix the problem of application hang.  By the way Firefox runs a process called firefox.exe which can be ended to unfreeze the internet session.

If you cannot get Task Manager to launch the conventional way then try this:-

Start >> Run and type: taskmgr.exe and press OK.

[LizzieW]

Thanks Downside, I'm very good at typing, but hopeless on the workings of computers, didn't even know the phrase application hang - is that the same as when people say the screen froze?

Does it damage the laptop to reboot, I've always thought it was just a short cut to shutting it down and starting it up again.

Liz

[downside]

didn't even know the phrase application hang - is that the same as when people say the screen froze?

Application = Program

It simply means that a program rather than the operating system (Windows) has frozen or is not responding.  So if you are on the Internet and Internet Explorer or Firefox freezes but you are still able to move your mouse pointer or operate your keyboard then the application has frozen.  If you cannot move your mouse pointer about the screen and the keyboard fails to respond then you have system hang.

If you have application hang then you can kill off that process by using Task Manager rather than reboot the PC.

[LizzieW]

Thanks Downside

I'll remember that in future.

Liz

[Rabbit B]

Hi Downside,

Sound advice thank you.

My ISPS is blaming my phone line!  BT is blaming ISPS Getting fluctuating speed so might buy and extra filter and try it on each connection.  Had a frozen screen twice yesterday, after I switched it off, it got stuck shutting down to restart.

Please tell me, is there a 'time out' in my machine or on rootschat?  Perhaps I spent too long doing what I wanted, I am slower then most?  I try to remember to work off line but do not always think of it!

Thanks for all your advice I shall copy and keep that!

Rabbit B