Big Problem - signing in to Ancestry free access sites

[ludovica]

Nightmare isnt it? I'm still hoping its a mistake during the update of the site like it was the last time this happened. I'm fairly sure they aren't allowed to charge for some things, or they'd have done it sooner?

[celia]

I have sent a mail via their contact page,it says they will reply within 24 hours Ho,Ho,Ho,

Celia

[Simon G.]

I'm sorry, but if Ancestry have indeed now changed the system so that the BMD indexes are no longer accessible free I'm will not be resubscribing...I'll be taking my custom elsewhere to FamilyRelatives.com.  I refuse to pay twice as much as I can elsewhere simply for the sake of being able to access their poor census transcriptions in addition to their poorly indexed BMD pages which aren't even complete.

[Carmela]

Hi,
I can get in with no difficulty at all. No idea why people are having trouble.    I am a registered user, but not a paying subscriber.

Carmela

[madpants]

Have you tried actually looking at the images, I got as far as getting the quarters up but then if you actually want to see the image the subscribe now page comes up instead 

[ludovica]

It appears you can still access the partially transcribed FreeBMD index and the transcribed post 1984 index... but not the Index Images of the 1837-1983 that you were able to browse freely hitherto.
I'm still hoping this is a mistake as this resource accessed on a pay-per-view basis would constitute a considerable waste of money... but hey! what do they care?

[catherinelawrence]

re certificates needed     Have you tried your local Record Office ? I have been obtaining photocopies of marriage certs from my local (Plymouth  Devon) They only cost 30p each and have all the same information .These offices are very helpful .

[celia]

Dear Celia,

We appreciate your message.

With a new change to our web site, the completed BMD records need a membership to access them. The partial BMD is still free.

If there is anything else with which we might assist you, please let us know.

Mona
Member Solutions
Ancestry.co.uk
http://ancestryuk.custhelp.com/

[DS]

Hello

If it is any consolation....

I am a fully paid up subscribing member of Ancestry.co.uk. Up until lunchtime today I could access everything on the site.

Since lunchtime, however, I cannot access very much at all. Even the 1881 census is not fully available

I am assuming that there must be some updating or maintenance taking place on the site that has caused a temporary problem for some subscribers and non subscribers alike.

With any luck it might be very short term

Optimistically

DS