Big Problem - signing in to Ancestry free access sites

[JAP]

When I try to access those Ancestry sites which are supposed to be free - e.g. UK BMDs - it keeps telling me that I am already a member or, at least, that my email address is already known to them so please provide my password!  I assure you I am not a member.  Any suggestions please?

JAP

[Necromancer]

you may have signed up for a trial in the dim and distant past ?

Try using another email address - I dont think it matters if its 'real', as they dont do any clever authentication ....

 

[JAP]

Hi Newfy,

No doubt I did!

But that shouldn't affect access to free parts of Ancestry such as the UK BMD indexes.

Ah well, I guess I should persevere with sorting this out - even if only for the sake of others.

JAP

[sporran]

Hello JAP,


as I recall from a few years ago, I had to supply an e-mail address and password to register with Ancestry in order to access the England/Wales BMDs and 1881 census.  No credit card details were asked for this free registration - just name and e-mail address.  A password was sent through, which I changed on my next access.

There is a link "Password (Forgot?)" for Ancestry to send your password if you do not remember the transaction.


Regards,

John

[Necromancer]

But that shouldn't affect access to free parts of Ancestry such as the UK BMD indexes.

Your registered email address is the gateway to all things Ancestry .... so if theres a problem with it, you wont get as far as the free stuff.

From a pragmatic viewpoint, just use another address...

If you want to fix the 'problem' be prepared for a few frustrating email exchanges 

[MarieC]

JAP,

Do let us know how you sort out this one, as I think I may be in the same boat (therefore problems next time I try to access Ancestry's free bits!)

MarieC

[ludovica]

As far as I can discern, all the worthwhile formerly Free bits( Public Member Trees, BMD Images)(Free BMD is a better place to use the BMD Index, but the Images were a Fabulous resource) are now all Subscriber only.

I had no problems with logging on etc, but theres no doubt these items are no longer accessible to non paid up people

[aghadowey]

There was another post earlier today about this problem. Was there ever any announcement about changes to what non-subscribers can view?

[madpants]

Well that's me not using Ancestry again, yes these things need to make money but everyone of them are just getting soooo greedy and I can't afford it.   I have a backlog of certs I want that numbers about 200!!  so Bye Bye Ancestry, it was nice knowing you