Hi Bamba
I am completely mystified as to why you can't log in. On the main page, you see login on the left hand side. When clicking on this, you put in the email address that you registered with and your password.
This should take you to your page, which will show your personal details. From here you can do your searches.
Anyway you sould be entitled to a refund,if you haven't been able to use your sub, for whatever reason.
I find it a very user friendly site.
Just out if interest, are you trying to access through Internet Explorer or some other browser. I do have trouble with the site if I try to access through Mozilla Firefox.
