Virgin Cable Help Required Please

[Frances]

Hi dinie,

Thanks for replying. Yes, I did know that Virgin had taken over NTL Maybe it is a bit early to expect any improvements, if they intend to make any of course!

We used to get loads of NTL leaflets pushed through the door, now its Virgin. Maybe I am looking at it wrongly in thinking that I only have two choices changing to cable or putting up with whatever BT decide to reduce my speed to, my ISP did not know it had been cut. If I change to another provider it will still come down the same line and through the same exchange so I cannot see that I would be any better off

Rant over,

Frances

PS Hi animet, you posted while I was writing this, thanks for your input.

[animet]

One thing to bear in mind about the Virgin broadband is that it's cable, so the speed is no affected by the quality of your phoneline, the distance from the exchange or the amount of people using your exchange for broadband. It's a data network you are using, not a telephone network. The only thing that would limit it is the speed of the network. But as Virgin pass all of their TV traffic over their network as well, it has to have capasity so that the quality of the viewing is good and there is no latency.

In answer to the cost of the technical help number, I think they have recently started charging for it.

Anita

[downside]

In answer to the cost of the technical help number, I think they have recently started charging for it.

I sent them an email and they did not charge me for it.

As far as I know technical help is free, although the quality of customer service has become inferior in the last few months in my opinion.

Check the Customer Services page for more details.

[animet]

In the help pages they have an 0845 number unless you are calling from a virgin landline, then it's free.

I lost my broadband completely a couple of months ago - some little toerag had cut my cable  I lost my TV and phone too!

Anita

[1000xlch]

I am on Virgin XL extra fast broadband and TV and phone package and have not experienced any problems with it at all.  Is actually slightly cheaper than it used to be under NTL and has more features!

John

[meles]

I'm on Virgin - things are fine and rather better than they were under NTL.

Maybe it's your location. I see you in Lincs - I'm in London.

Hope it sorts itself out soon.

meles

[pjbuk007]

I think that the original BT response re your broadband is wrong.  I should call them again, or go through the online line testing procedure.  I am rural but get up to 5000 speed.  Are all your neighbours on the same exchange with broadband in the same boat?  I would ask around.  When I had problems 3 years ago I got rubbish replies twice, but eventually someone sensible solved the problem.

For broadband down the lines I strongly recommend Zen.co.uk.  Not that cheap and a bit techie, but it always works and they pride themselves on having enough servers etc. 

But if I could get cable I would go for that - but they will never cable our village.