wireless problem.

[bashy]

is it the  serial number or the mac numberor the default access or the fcid,or the ic id.??thank you xx

[jc26red]

Hi Bash  

Do you know what make and model of wireless router you have? (the wireless box that the internet cable is plugged into!) If its linksys they have a nice little program that you can run to set it up again.
Let me know what model of router you have and I'll do some digging around for you.

You can ask her to check if her laptop is recognising her wireless card. If she goes to the control panel and selects network connection, can she see the wireless connection, it may say its disabled. First thing to do is try to reconnect by right click on it and selecting connect.

[Comosus]

Unfortunately I'm not sure - I don't have wireless where I am.  Is one of them a 13 digit code?  I think it's the serial code you need, but I'm not certain.  The manuals should say, if you still have them.

Andrew

[jc26red]

Problem with wireless, is that you can't see the WEP key from your pc, to change it you need to access the router software - then you can see it. All the pcs attached have to have the same key or they can't connect.  Thats where these little setup programs come in. you set up one pc then copy the settings to all the wireless pcs. Takes minutes to do and no mistakes. But and its a big BUT the program is different for each wireless router manufacturer.

[jc26red]

Bash, when the guy came to set up the wireless network did he give you some paperwork with the settings on? you may (will) need it!

[bashy]

hiya jcxx,its a comp not a laptop.its netgear.as you know im not great with all these comp things ???it was all fine,then the internet just went.shes not around at the moment.but any advice would be great.thanks xxbash

[jc26red]

ok not to worry Bash. I shall take a look at the netgear site to see what they have to say.
She might find she she just lost temporary connection and it works when she switches back on. If not then she needs do the troubleshooting steps. Of checking to see if her network card in the pc is working first before touching settings etc. I shall pm you with anything I find. I also have a wonderful website which is manned by an ex ntl engineer who troubleshoots wireless connects for free  I'll see if he has anything on it!
xx

[bashy]

thanks jc xx,bashxx

[millymcb]

Is it possible she's been kicking at the cables under the desk and dislodged something...?