Any news on Familyrelatives.org/.com?

[alan2721]

Hi,
I have just registered on familyrelatives to use one of the free indices, but It fails to display the image. The test image works and I have followed all the help ideas, and tried it on another machine.
Does anyone else have this problem - I have emailed them but had no reply.

Cheers,
   Dave

Hi,
I've got exactly the same problem.  Unable to view all images except test and get a status bar message of "Done, but with problems on page".
No reply from Familyrelatives.org

Regards
Al

[DaveC]

It would be nice to know if any of the users who are accessing the pay for images have tried the free ones.
I've still had no reply to my email so I guess they aren't interested.

Dave

[Wardonia]

Dave

When I tried the '.' using my Firefox browser, I was informed that I had not got the required deja vu viewer installed - yet I had because I use it for Ancestry page views.  Nevertheless, I downloaded and installed it again (from familyrelatives) and have had no problems loading images.

[Nicky]

Wardonia is right i think, I too use Ancestry but had to download the deja vu viewer through the familyrelatives site.

Nicky

[kizmiaz]

Hi Wardonia and Nicky

Can I just clarify that the Overseas Records 1761-1981, rather than any of the pay pages, all work and display fine if the Deja Vu viewer is downloaded from Familyrelatives?

I just tried downloading it for a second time, but still no joy. I've now tried using the free Overseas indexes on my machine using Internet Explorer, Firefox and even Windows Safari with no results, on a Mac with Safari again no results and on another PC with Internet Explorer, again with nothing displaying on the Overseas Records pages.

Getting mildly frustrated, to say the least.

Glen

[Wardonia]

I selected the free Overseas Records 1761-1981 and loaded a random page.  Seems OK.

[DaveC]

I just tried Firefox - just the same. Until I reloaded the viewer, it told me there was no plug in, so it must now be recognising the plugin.
Just been into the router to turn of its firewall and that made no difference. There was nothing in its log about anything being blocked.

It must be something silly, maybe a configuration somewhere

Dave

[DaveC]

Just a thought, it doesn't look like a browser or a viewer problem - could it be the site that is rejecting the request.
Are we, perhaps, only allowed to view the free data if we have some credits anyway?

Dave

[kizmiaz]

Thats exactly what I was just thinking Dave.

"Free" to them may mean that the images are not charged per view, but a subscription is needed to be able to see them.


Glen