Thank you all for your comments. There are certainly a lot more things to take into consideration now before I swap to anywhere. I just feel that BT prices are very high compared to other places. They have now said that things are changing in August, but couldn't tell us what. They also said that priority for line repair is to their own customers and that if we went else where we would have a longer wait to get things fixed as they still do the fixing but on behalf of whoever you are with.
I couldn't get on Rootschat for a week, it just suddenly went off, nobody seems to know why and I don't know who fixed it. I could get on every other site except Rootschat, and nobody else seemed to have a problem, only me, there were so many people involved with looking into it I don't know if it was BT or not who fixed it. I don't want it to happen again and not have any backing.
Thanks again for your replies it has been very helpful.
Sue
