Blocked Cookies

[RJ_Paton]

I've tried duplicating the problem unsuccessfully. It's possible that a corrupted cookie is causing the problem you could try a program CCleaner which amongst other things can give you a complete list of all cookies on your system (Firefox and IE) and if necessary delete them.

http://www.ccleaner.com/

[AngelaR]

Hi Falkyrn

Thanks for that - I think I'll get hold of CCleaner as it could well be handy for other sites too. I run AdAware, which seems to get rid of dodgy tracking cookies for me, but keepijng an eye on what is arriving on my machine seems to be very useful 

As it happens, I got in fine this morning. Trystan looked at my cookies and it appears I had 2 - one for December and one for January. I only seem to have one at the moment, so all is well and I'm keeping my fingers crossed 

Thanks again for your help and support

Angela

[Alex_Wood]

I am having the same problems that Angela had. When I try to log on I get a message to check my cookie settings. Deleting the rootschat cookie and the logging on by entering my username and password works, but I have to do this EVERY time I want to use Rootschat. The machine is a PC with Windows XP and IE6 plus Norton antivirus 2006. I have a laptop with Norton 2005 and this works fine - ie it rembembers me when I log in. Could this problem be anything to do with Norton and if so what settings should I be looking for?

Alex_Wood

[Gragareth]

My 5 year old Windows ME operating system I've set-up for cookies as follows.
Start tab> Settings> Control Panel> Internet Options>Privacy tab>advanced,
and check Over-ride Auto Cookie Handling.  On this same box are 3 options under name  First Party [cookies]. I've checked Accept.
Under another 3 options is name  Third Party [cookies], I've checked Block.  Had it so for nearly 5 years, and all been well.
Gragareth.

[Keith Bateman]

Not read all of this topic - but I can get in fine on IE6 but not Firefox - I could until I "played" around with the cookies on Firefox - must have deleted RC one!!
Now I get a message saying  to check cookie settings - which I think are correct - I can only get into RC now using IE6.

Cheers

Keith

[AngelaR]

Hi Keith

When this happened to me, I had to View the cookies and find the ones for RootsChat. There should be 2 - one expiring at the end of the session and the other expiring around 2012.

If, like me, the second cookie has an expired date that is past, you wont be able to get in. Delete it and it should recreate properly when you next go in.

Good luck

Angela

[Keith Bateman]

Hi Angela,

Works fine now - I deleted some cookies "just for fun" - but particularly left the RC one in!! 

Keith

[AngelaR]

Hi Keith

Glad it's working! Now I'm used to Firefox, I MUCH prefer it to IE and wouldn't dream of going back. The only dificulty is finding the right add-in to view graphical data on the of the sites - took me a while to find the right one for OriginsNetwork 

Best wishes

Angela

[Keith Bateman]

Hi Angela,

Yes that is part of the trouble with switching browers - I like the "tab" feature on Firefox - I can open 4 census records in one window - but can't use the "hand" to move up and down or the enlarge part of text  - as in IE6!!

Never satisfied me!!

Keith