Hi Lisa,
No prob, just click on your name on you last post here, it'll bring you to a page, on the left hand side look for "Rootschat Profile Information" click on it and fill in your area, remember to save the setting and bingo. Remember not to be too specific, an area will do.
Hope you are able to ring Bridgend, I think you'll find them helpful. Please do let me know how you get on with them.
All best
Wendi