Banbridge Genelogical Services?

[teap78]

Hello Scotsmum Took your advice and sent an Email we will see if i get a reply though i doubt it.

Colette

[Christopher]

Hi Scotmum
He better turn up something for me because if he dosent and I DO i,ll be in the car and down to Banbridge an slap my findings on his desk and ask fer my money back

  

Atta Girl Colette,

Go for it. Stand no nonsense. You expect good value for money and should get good value. The guy should be positive. I feel that the expression "I dont think" means he has not a clue. He should have phoned PRONI and been able to tell you either they do or do not hold the Catholic records for the area. Have a wee read at this Colette http://www.from-ireland.net/parishrecords/down/downrcindex.htm Does this mean PRONI do hold the Catholic records? I am a bit puzzled though - spending money for a professional searcher to do a search  should be the last resort. Local libraries are excellent at getting information and sending detailed reports on their searches - their charge - nothing- all part of the library service. Banbridge Library address is - Scarva Road, Banbridge, Co Down BT32 3AD Telephone: 028 4062 3973
Email: BanbridgeLibrary[at]NI-Libraries.NET

Best Wishes, Chris

[teap78]

Update on my Email I got a reply today and i must say im a bit but very pleased too here it is

Dear Colette - thanks for the e-mail and I certainly take your point on board and will pass it on to the company that administer the website.  It would save people a lot of time if they knew exactly what records we hold.  I have attached the list we do have, which we should hopefully be able to put on the website.

 

Another thing which isn't on the website either and should be, is that we don't charge if we don't find anything, so don't worry about the £15.  I know a lot of places take a fee whether they find something or not, but I don't see how they can justify such a thing when they don't.

 

It takes other people to point these things out to us Colette, so many thanks.

 

If there's anything else I can do for you, please let me know.

 

Regards

JASON

[Christopher]

That is great news Colette.

Jason sent you a well worded letter too. It does no harm to do a little bit of complaining as people sometimes take on board comments made and take immediate action. It looks as though that will be the case here.

All the Best, Chris

[teap78]

LOL Chris point taken about the researcher being a last resort, but you see im an impatient woman and thought i could have got it quicker that way, that will teach me, so PRONI it is .


Colette

[Christopher]

LOL Chris point taken about the researcher being a last resort, but you see im an impatient woman and thought i could have got it quicker that way, that will teach me, so PRONI it is .


Colette

Hei Colette,

I doubt you are impatient. You do not have a lot of time on your hands though with your family committments Would you like me to shift myself and start making trips to PRONI for you? It is about time I started to make myself useful. When are you intending to go there? I understand you can get a cup of coffee there.

All the Best, Chris

[teap78]

I Haven't decided when I'm going yet Chris i have the child of school at the minute (tender bowel according to the doctor) hopefully have him back tomorrow cus that bowl of jelly he just scoffed didn't seem to bother his tender bowel lol.
 Thankyou for the offer of going for me Chris its really kind but really i only live a 15 minute drive away from PRONI and i have a car, once i get the child of to school and call to mums make sure she doesn't need anything i can go there and sit to about 2.30pm then home for the child coming in from school. I might get over next week.
 
I'm just seeing how silly  and lazy Ive been imagine paying a researcher and i only live 15 Min's from PRONI and have a car   its as well he didn't charge me.
LESSON LEARNED

Colette

[scotmum]

Glad you took my suggestion in hand and pointed out the poor wording on their site...perhaps if they change that to more accurately reflect what periods certain records relate to then people will be able to make an informed choice.

Another thing which isn't on the website either and should be, is that we don't charge if we don't find anything, so don't worry about the £15.  I know a lot of places take a fee whether they find something or not, but I don't see how they can justify such a thing when they don't.

[/i]  Well, I think Jason really should read the website again himself, if he does he will see that this page clearly states "the £15 that we require is an initial search fee depending on whether the search is successful or not in order to cover our costs". Mmm, should someone mention this to him  ? 

[Christopher]

Hei there Scotmum,

I feel it is quite possible no one need go to the trouble of mentioning the comment contained in your message of which you feel Jason ought to be aware. Rootschat has an excellent name in genealogical circles. If Jason if doing his job properly,  I am sure he is as he posted a good reply to Colette, then he will be reading all the comments in this thread himself.

All the Best, Christopher